DANIIL KURCHATKIN

• Operated cash register and accurately processed payments, returns and exchanges
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Greeted customers and answered any questions they had about the store's products and services.
• Answered customer inquiries regarding store policies and procedures.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.

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• Maintained fixed asset records and prepared monthly depreciation schedules.
• Performed account analysis on balance sheet accounts.
• Generated reports using Microsoft Excel to track budget expenditures versus actual costs.
• Assisted in preparing financial statements such as income statement, balance sheet, cash flow statement.
• Reviewed and analyzed financial statements for accuracy and discrepancies.

• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Demonstrated knowledge of store products and services.
• Handled customer complaints in a professional manner.
• Operated point-of-sale systems accurately to process payments from customers.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.