Daniel Rouhi
Aliso Viejo,CA
Summary
A highly adaptive individual with extensive experience and an outstanding track record in working with
people. Highly dedicated to producing error-free results and a self-motivated person with a creative mind, able to understand each customer with unique solutions. With more than 3 years of catering specifically to the high-end clientele.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Vitamin Shoppe
Aliso Viejo, United States
06.2024 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and building a basket.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling and community building techniques to drive sales.
Valet Lead
PPS Parking and Transportation
Costa Mesa, CA
09.2023 - 04.2024
- Delivering exceptional and friendly service to all guests and ensuring a smooth transition upon their arrival and departure.
- Maintained a high level of professionalism and courtesy while handling vehicles, ensuring their safety and security at all times.
- Adhering to each guest's needs needs and requests, especially VIP clients at South Coast Plaza.
- Managed a high volume of vehicles efficiently, optimizing parking space and minimizing wait times for guests.
- Handling shift reports and ensuring secure cash drops.
- Contributed to the overall success of the valet operation by assisting in administrative tasks, such as recording vehicle information and processing payments.
Assistant Manager
Prime Communications
Ladera Ranch, CA
06.2021 - 08.2023
- Provided personalized customer service to assist clients in selecting the most suitable AT&T products and services based on their needs and preferences.
- Demonstrated in-depth knowledge of AT&T's product offerings, including mobile devices, plans, accessories, and digital services, to effectively educate customers and drive sales.
- Resolved customer inquiries, concerns, and technical issues promptly and professionally, fostering positive customer experiences and loyalty to the AT&T brand.
- Achieved promotion to Assistant Manager within one year based on outstanding performance, demonstrated leadership, and exceeded sales targets consistently within the district.
- Assisted in managing inventory levels, including ordering and replenishment, to ensure adequate stock availability and minimize out-of-stock situations.
- Supported store operations, including opening and closing procedures, cash handling, and compliance with company policies and procedures.
- Resolved escalated customer issues and complaints effectively, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
Brand Specialist (assistant Manager)
Brand Enhance Parking & Hospitality
Newport Beach, CA
09.2019 - 02.2021
- Delivering exceptional and friendly service to all guests and ensuring a smooth transition upon their arrival and departure.
- Maintaining smooth traffic flow throughout the hotel driveway at all times.
- Adhering to each guest's needs and requests, especially our VIP clientele in one of the most prestigious hotels in Newport Beach, the Lido House autograph collection.
- Managing shift reports, overseeing billing processes, and ensuring secure cash drops.
- Assisted in scheduling and staffing decisions to meet fluctuating demand, optimizing resource allocation and maintaining service levels during peak periods.
- Supervising rental equipment, coordinating shuttle rides, and overseeing bell service operations.
- Collaborated with other departments, such as the front desk team and facilities management, to ensure smooth operation and coordination of parking services.
Shift Leader
Dunkin' Donuts
Laguna Hills, CA
10.2017 - 03.2019
- Provided friendly and efficient customer service, ensuring a positive experience for all patrons while adhering to Dunkin' Donuts' service standards.
- Prepared and served a variety of beverages, including coffee, espresso, and specialty drinks, according to Dunkin' Donuts' recipes and quality standards.
- Collaborated with team members to maintain store cleanliness, restock inventory, and fulfill customer orders in a fast-paced environment.
- Managed cash transactions accurately and efficiently, including processing payments for drive-thru orders, operating cash registers, and ensuring the integrity of cash handling procedures.
- Earned promotion to Shift Leader within six months based on exceptional performance, demonstrated leadership qualities, and consistently exceeded expectations in customer service and operational responsibilities.
- Assisted in managing inventory levels, including ordering and stocking supplies, to meet customer demand and minimize waste.
- Managed opening and closing duties, maintaining inventory, and overseeing crew members.
- Resolved customer complaints and concerns promptly and professionally, striving to exceed customer expectations.
Brand Ambassador
MarketSource
Aliso Viejo, CA
11.2017 - 06.2018
- Operated within a dedicated section for smart home gadgets located within Lowe's, serving as a Brand Ambassador for Market Source to promote and sell a diverse range of smart home products, including Ring security cameras, smart vacuum robots, and other cutting-edge devices.
- Engaged with Lowe's customers within the smart home gadgets section, offering personalized consultations and product demonstrations to showcase the features and benefits of Market Source's products.
- Collaborated closely with Lowe's staff to ensure seamless integration and alignment with Lowe's operations, including coordinating promotional activities and maintaining product displays to enhance the overall customer experience.
- Actively monitored and reported on sales performance, customer feedback, and market trends to inform strategic decision-making and drive continuous improvement initiatives aimed at maximizing sales and customer satisfaction.
Education
Associate of Science - Business And Managerial Economics
Saddleback College
Mission Viejo, CA 05.2020 - Current
Skills
- Inventory management
Sales
- Client support
- Hotel experience
- Hospitality
- Team leadership
- Budgeting
- Microsoft Excel
- Food industry
- Food handling
- Effective upselling techniques
- Prioritization and time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Vitamin Shoppe
06.2024 - Current
Valet Lead
PPS Parking and Transportation
09.2023 - 04.2024
Assistant Manager
Prime Communications
06.2021 - 08.2023
Associate of Science - Business And Managerial Economics
Saddleback College
05.2020 - Current
Brand Specialist (assistant Manager)
Brand Enhance Parking & Hospitality
09.2019 - 02.2021
Brand Ambassador
MarketSource
11.2017 - 06.2018
Shift Leader
Dunkin' Donuts
10.2017 - 03.2019