Daniel Rodrigue Carim Bikei Nyoto
Edmonton,AB
Summary
Proven Relationship Banker at Société Générale, adept in relationship building and portfolio management, enhanced customer retention through expert banking solutions and persuasive communication. Achieved notable customer satisfaction by leveraging sales expertise and banking operations knowledge, excelling in customer service and financial product cross-selling.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Société Générale
09.2021 - 05.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Implemented strategies to increase customer retention, enabling investment growth.
Bank Teller
Société Générale
10.2018 - 08.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
Bachelor Degree - Marketing And Consumer Studies
University of Ngaoundéré
Ngaoundéré-CameroonSkills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Money Handling
- Teller Support
- Banking
- Cross-Selling Products
- Loan Origination
- Portfolio Management
- Persuasive communication style
- Banking operations knowledge
- Negotiation expertise
- Records Maintenance
- Loans
Languages
French
Native or Bilingual
English
Professional Working
Accomplishments
- Resolved product issue through consumer testing
- I achieved and exceeded my objectives by 300%.
- I managed to resolve a situation that had been stagnant for almost 7 years related to the student loan.
- In addition, I was the model employee of the bank for more than 4 years which also earned me the prize for best account manager last year with a check for 100,000 XAF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Banker
Société Générale
09.2021 - 05.2024
Bank Teller
Société Générale
10.2018 - 08.2021
Bachelor Degree - Marketing And Consumer Studies
University of Ngaoundéré
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