Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Quang Nguyen

Toronto,ON

Summary

Results-driven Implementation Consultant with experience delivering impactful SaaS solutions. Skilled in end-to-end implementation, customer onboarding, and optimizing platform adoption. Known for strong client relationships, strategic problem-solving, and driving measurable business outcomes.

Overview

16
16
years of professional experience

Work History

Implementation Consultant

Resolve AI (formerly GroupBy)
12.2021 - Current
  • Client Engagement & Solution Design: Work closely with clients to define their needs, leading to customized solutions that enhanced search accuracy and user satisfaction.
  • Implementation & Integration: Deliver seamless and effective implementations, ensuring a smooth transition and maximizing platform functionality.
  • Technical Expertise: In-depth knowledge of GroupBy's platform and APIs, with hands-on experience in configuring search and personalization solutions.
  • Project Management: Manage end-to-end delivery of projects, ensuring alignment with client goals and expectations.
  • Analytical Thinking: Proactively identify challenges and provided effective solutions to enhance platform performance.
  • Training & Support: Conduct training sessions to increase client confidence in using the platform, enabling self-sufficiency and reducing reliance on support.
  • Collaboration: Build strong, ongoing relationships with clients and internal teams, fostering continuous communication, long-term support, and ongoing improvements to the platform.
  • Process Optimization: Consistently refine implementation processes, improving overall project efficiency and client satisfaction.

Technical Analyst

Doxim
11.2017 - 11.2021
  • Project Management: Led new client implementations, ensuring seamless integration and meeting client requirements.
  • Process Optimization: Analyzed workflows, improving performance and minimizing redundancies.
  • Data Automation: Streamlined data transformation processes and optimized pipelines to reduce manual work and increase efficiency.
  • Document Production: Managed high-volume document production for financial clients, ensuring SLA compliance.
  • Custom Applications: Developed a Java application to modify XML data and a C# billing application to automate daily tasks, resolving production challenges.
  • SQL & Reporting: Performed SQL queries for reporting and investigative purposes, providing actionable insights.

Programming Instructor

Real Programming 4 Kids (RP4K)
08.2015 - 04.2016
  • Instruction: Instructed students in game development using Visual Basic, Java, C#, and Alice, enhancing coding skills and creativity.
  • Classroom Management: Created an engaging classroom atmosphere, ensuring students remained focused and productive.
  • Record Keeping: Managed student records, graded assignments, and ensured adherence to RP4K policies and procedures.

Operations Supervisor, Operations Assistant

Appco Group Canada
08.2014 - 04.2015
  • Campaign Management: Led the Bell B2B campaign, ensuring business strategies were effectively translated into actionable plans and identifying opportunities for process improvements.
  • KPI Reporting: Prepared weekly and monthly KPI reports, providing insights into campaign performance and highlighting areas for optimization.
  • Operations & Dispute Resolution: Acted as the primary point of contact, overseeing daily operations and resolving disputes to ensure smooth campaign execution.

Barista

Starbucks
11.2013 - 04.2015

I.T. Specialist, Co-op

Toronto Dominion (TD) Bank
05.2012 - 09.2012

Lifeguard

City of Toronto Parks and Recreation
05.2009 - 08.2011

Education

Honours Bachelor of Science - Major in Computer Science

University of Toronto
01.2017

Skills

  • Project Implementation & System Integration
  • End-to-End Project Management & Delivery
  • Client Relationship Management & Engagement
  • Data Analysis & Reporting
  • Business Process Improvement & Strategy
  • Process Optimization & Efficiency Improvements
  • Training & Knowledge Transfer
  • Application Development & Process Automation
  • Communication & Problem Solving
  • SLA Compliance & Quality Assurance

Timeline

Implementation Consultant

Resolve AI (formerly GroupBy)
12.2021 - Current

Technical Analyst

Doxim
11.2017 - 11.2021

Programming Instructor

Real Programming 4 Kids (RP4K)
08.2015 - 04.2016

Operations Supervisor, Operations Assistant

Appco Group Canada
08.2014 - 04.2015

Barista

Starbucks
11.2013 - 04.2015

I.T. Specialist, Co-op

Toronto Dominion (TD) Bank
05.2012 - 09.2012

Lifeguard

City of Toronto Parks and Recreation
05.2009 - 08.2011

Honours Bachelor of Science - Major in Computer Science

University of Toronto

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Daniel Quang Nguyen