Analyzed customer feedback to determine areas of improvement for products and services offered.
Troubleshot customer inquiries related to software and hardware issues.
Assisted customers with installation of new hardware and software applications.
Identified potential areas for improvement in existing products or services.
Monitored customer feedback to ensure high levels of satisfaction.
Ensured compliance with company policies and procedures regarding technical support operations.
Recommended upgrades or additional features that could enhance user experience.
Sales Associate
The Home Depot
Woodbridge, Ontario
10.2022 - 01.2024
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Greeted customers and provided exceptional customer service.
SQL Database Administrator
Henmath Global venture
Lagos , Nigeria
06.2017 - 06.2022
Developed and implemented database security measures to ensure data protection.
Installed and configured SQL Server databases, ensuring full functionality of the database environment.
Created and maintained maintenance plans to ensure data integrity and availability.
Performed daily backups and recovery operations in accordance with established procedures.
Maintained data integrity through rigorous testing techniques such as unit testing and system integration testing.
Provided technical support to internal customers by responding to inquiries regarding errors or issues within the application or database environment.
Assisted in developing processes for monitoring server performance metrics such as CPU utilization levels, disk I and O rates, memory consumption levels .
Managed user accounts and privileges according to company policy guidelines.
Collaborated with other IT teams in order to identify areas where improvements can be made across various platforms.
Automated routine tasks utilizing scripting languages such as PowerShell or Bash.
Developed data models and database designs to plan projects.
Interpreted large datasets using SQL queries, Tableau, Power BI or other tools.
Provided technical guidance in creating visualizations from raw datasets using tools such as Tableau or Power BI.
Utilized data analysis tools such as Power BI or Tableau to analyze learner trends.