DANIEL O. Opesan
Vaughan,ON
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Rogers Communication
Vaughan, Ontario
01.2024 - Current
- Analyzed customer feedback to determine areas of improvement for products and services offered.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
Sales Associate
The Home Depot
Woodbridge, Ontario
10.2022 - 01.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
SQL Database Administrator
Henmath Global venture
Lagos , Nigeria
06.2017 - 06.2022
- Developed and implemented database security measures to ensure data protection.
- Installed and configured SQL Server databases, ensuring full functionality of the database environment.
- Created and maintained maintenance plans to ensure data integrity and availability.
- Performed daily backups and recovery operations in accordance with established procedures.
- Maintained data integrity through rigorous testing techniques such as unit testing and system integration testing.
- Provided technical support to internal customers by responding to inquiries regarding errors or issues within the application or database environment.
- Assisted in developing processes for monitoring server performance metrics such as CPU utilization levels, disk I and O rates, memory consumption levels .
- Managed user accounts and privileges according to company policy guidelines.
- Collaborated with other IT teams in order to identify areas where improvements can be made across various platforms.
- Automated routine tasks utilizing scripting languages such as PowerShell or Bash.
- Developed data models and database designs to plan projects.
- Interpreted large datasets using SQL queries, Tableau, Power BI or other tools.
- Provided technical guidance in creating visualizations from raw datasets using tools such as Tableau or Power BI.
- Utilized data analysis tools such as Power BI or Tableau to analyze learner trends.
Education
Associate of Science - Database Management
Microsoft
USA10-2024
Associate of Science - Data Analytics
Microsoft
USA10-2024
Stanford University : Https://courses.edx.org/ce
Stanford Https://courses.edx.org/certificates/2e0b05-2023
Bachelor's Degree - Public Administration
The Polytechnic Ibadan
Nigeria12-2015
Skills
- Visual data representation
- SQL Server Management
- Data profiling
- Predictive modeling
- Structured query language (SQL)
- Transact SQ
- Implementing security measures
- Database analysis
- Running backups
- Systems administration
- Relational databases
Timeline
Technical Support Representative
Rogers Communication
01.2024 - Current
Sales Associate
The Home Depot
10.2022 - 01.2024
SQL Database Administrator
Henmath Global venture
06.2017 - 06.2022
Associate of Science - Database Management
Microsoft
Associate of Science - Data Analytics
Microsoft
Stanford University : Https://courses.edx.org/ce
Bachelor's Degree - Public Administration
The Polytechnic Ibadan