Overview
Work History
Education
Skills
Timeline
Generic

DANIEL O. Opesan

Vaughan,ON

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Rogers Communication
Vaughan, Ontario
01.2024 - Current
  • Analyzed customer feedback to determine areas of improvement for products and services offered.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with installation of new hardware and software applications.
  • Identified potential areas for improvement in existing products or services.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Recommended upgrades or additional features that could enhance user experience.

Sales Associate

The Home Depot
Woodbridge, Ontario
10.2022 - 01.2024
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.

SQL Database Administrator

Henmath Global venture
Lagos , Nigeria
06.2017 - 06.2022
  • Developed and implemented database security measures to ensure data protection.
  • Installed and configured SQL Server databases, ensuring full functionality of the database environment.
  • Created and maintained maintenance plans to ensure data integrity and availability.
  • Performed daily backups and recovery operations in accordance with established procedures.
  • Maintained data integrity through rigorous testing techniques such as unit testing and system integration testing.
  • Provided technical support to internal customers by responding to inquiries regarding errors or issues within the application or database environment.
  • Assisted in developing processes for monitoring server performance metrics such as CPU utilization levels, disk I and O rates, memory consumption levels .
  • Managed user accounts and privileges according to company policy guidelines.
  • Collaborated with other IT teams in order to identify areas where improvements can be made across various platforms.
  • Automated routine tasks utilizing scripting languages such as PowerShell or Bash.
  • Developed data models and database designs to plan projects.
  • Interpreted large datasets using SQL queries, Tableau, Power BI or other tools.
  • Provided technical guidance in creating visualizations from raw datasets using tools such as Tableau or Power BI.
  • Utilized data analysis tools such as Power BI or Tableau to analyze learner trends.

Education

Associate of Science - Database Management

Microsoft
USA
10-2024

Associate of Science - Data Analytics

Microsoft
USA
10-2024

Stanford University : Https://courses.edx.org/ce
Stanford Https://courses.edx.org/certificates/2e0b
05-2023

Bachelor's Degree - Public Administration

The Polytechnic Ibadan
Nigeria
12-2015

Skills

  • Visual data representation
  • SQL Server Management
  • Data profiling
  • Predictive modeling
  • Structured query language (SQL)
  • Transact SQ
  • Implementing security measures
  • Database analysis
  • Running backups
  • Systems administration
  • Relational databases

Timeline

Technical Support Representative

Rogers Communication
01.2024 - Current

Sales Associate

The Home Depot
10.2022 - 01.2024

SQL Database Administrator

Henmath Global venture
06.2017 - 06.2022

Associate of Science - Database Management

Microsoft

Associate of Science - Data Analytics

Microsoft

Stanford University : Https://courses.edx.org/ce

Bachelor's Degree - Public Administration

The Polytechnic Ibadan
DANIEL O. Opesan