DANIEL M. LYNCH
Ottawa,ON
Summary
Dynamic leader with a proven track record at Alumier Labs, adept in negotiations and relationship building, successfully expanded territory sales by over 30%. Skilled in strategic planning and team collaboration, consistently surpassed sales targets through innovative business development and effective client relationship management. Experienced with territory management, client acquisition, and sales strategies. Utilizes effective communication and negotiation skills to drive sales and foster client relationships. Track record of achieving sales targets and leading high-performing teams. Sales professional with extensive experience in territory management and client relations. Known for delivering consistent revenue growth and exceeding targets. Highly collaborative, adaptable, and results-driven with strong negotiation and communication skills. Professional sales leader with strong background in driving revenue growth and market expansion. Proven ability to collaborate with teams, adapt to changing demands, and deliver impactful results. Skilled in strategic planning, client relationship management, and sales performance analysis. Known for reliability, leadership, and results-driven approach. Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style.
Overview
30
30
years of professional experience
Work History
Senior Territory Sales Manager
Alumier Labs
01.2013 - Current
- Established a positive learning environment through clear expectations, consistent routines, and effective communication with clients and end consumers.
- Mentored educators, providing guidance on best practices in clinic management and instructional techniques.
- Managed partnerships with external organizations to provide additional resources and opportunities for clinics.
- Implemented data-driven assessment methods to track client progress and inform instructional decisions.
- Expanded market share by identifying and targeting new business opportunities in the assigned territory.
- Optimized territory coverage by creating customized sales routes that maximized face-to-face interactions with clients.
- Strengthened client relationships through effective communication and collaboration to ensure customer satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions tailored to unique customer needs.
- Streamlined internal processes for improved efficiency in order tracking, reporting, and client communication.
- Built trust among colleagues through collaborative problem-solving efforts aimed at achieving shared goals.
- Evaluated sales data regularly, adjusting strategies as needed to capitalize on emerging opportunities or address challenges in the region.
- Delivered informative product presentations, effectively conveying value propositions to prospective customers.
- Implemented efficient time management strategies to optimize productivity and maximize results in a fast-paced environment.
- Provided exceptional customer service, addressing concerns promptly and professionally to retain existing clients.
- Mentored junior sales staff, sharing best practices and improving overall team performance.
- Increased product visibility with well-executed marketing initiatives, such as trade shows and promotional events.
- Cultivated an extensive professional network within the industry, facilitating introductions and referrals between contacts for mutual benefit.
- Championed company values by consistently demonstrating professionalism, integrity, and commitment to excellence.
- Conducted comprehensive market research to identify trends, competitor activity, and potential areas for growth.
- Surpassed quarterly sales targets consistently through diligent prospecting efforts and strong negotiation skills.
- Continuously sought personal development opportunities through training programs and industry conferences to stay abreast of evolving trends.
- Developed strong partnerships with key accounts, fostering long-term loyalty and driving repeat business.
- Leveraged strong analytical skills to assess territory performance, identifying areas for improvement and implementing targeted action plans.
- Boosted sales revenue by developing and implementing strategic plans for territory growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
General Manager of Operations
York Street Spa
05.2010 - 12.2013
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Business Development Manager
Collega for AVEDA
01.1995 - 05.2010
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Secured high-value accounts through persistent and strategic outreach efforts.
- Participated in trade shows and conferences to network and generate leads.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Implemented systems and procedures to increase sales.
Education
Master of Arts - Divinity.
The Atlantic School of Theology
Halifax, NS05-1989
Bachelor of Arts - Psychology And Sociology
St. Marys University
Halifax, NS05-1986
Skills
- Sales presentations
- Operations management
- Negotiations
- Sales training
- Business analysis
- Relationship building and management
- Logistics management
- Client relationship building
- Industry networking
- Employee motivation
- New business development
- Competitive analysis
- Inventory management
- Relationship building and rapport
- Territory expansion
- Schedule management
- Sales and marketing
- Key account acquisition
- Financial management
- Mentoring and coaching
- Contract administration
- Account management
- Multitasking and organization
- P&L management
- CRM management
- Data analysis
- Lead generation
- Customer retention
- Relationship development
- Relationship building
- Business administration
- Goals and performance
- Data management
- Prospect targeting
- Team building
- Training and development
- Strategic business planning
- Training and mentoring
- Business development and planning
- Cost control
- Key decision making
- Sales tracking
- Customer relationship management
- Networking strength
- Goal setting
- Process improvements
- Revenue development
- Staff management
- Delegation
- Salesforce management
- Strategic planning
- CRM platforms
- Sales leadership
- Program administration
- Quality control
- Staff training
- Employee relations and conflict resolution
- Client consultations
- Cost management
- Planning and implementation
- Competitor monitoring
- Staff evaluation
- Project planning and development
Languages
English
Full Professional
Timeline
Senior Territory Sales Manager
Alumier Labs
01.2013 - Current
General Manager of Operations
York Street Spa
05.2010 - 12.2013
Business Development Manager
Collega for AVEDA
01.1995 - 05.2010
Master of Arts - Divinity.
The Atlantic School of Theology
Bachelor of Arts - Psychology And Sociology
St. Marys University
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