Danielle Mericci Baclig
Summary
Results-driven professional with extensive experience in customer support, office administration, and handling customer inquiries, specializing in delivering exceptional service and fostering client satisfaction. Eager to contribute expertise and a customer-focused approach to drive success in the desired role.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Front Desk Coordinator
Talent Employment Inc
Toronto, Ontario
04.2026 - Current
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Coordinated appointment scheduling while maintaining accurate records in office management software to ensure efficient office operations.
- Handled incoming and outgoing calls from employees to address queries and provide information about employment.
- Delivered administrative support to management staff, enhancing overall office productivity.
- Collaborated with accounting department and assisted in the accurate processing and distribution of payroll for employees
CUSTOMER SALES AND SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLANDS
09.2018 - 09.2024
- Resolved account inquiries and processed transactions, ensuring prompt issue resolution and customer satisfaction.
- Successfully balanced high-volume daily sales targets with compliance and customer satisfaction
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Built strong client relationships through personalized service, fostering trust and loyalty with the bank.
- Executed daily cash transactions with accuracy and adherence to security protocols, reducing risk exposure for the bank and customers.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
FRONT DESK SUPERVISOR
HOLDAY PLAZA HOTEL
12.2017 - 06.2018
- Supervised front desk operations while driving sales performance, upselling services, and achieving daily revenue targets.
- Trained and mentored front desk staff on procedures and customer service best practices.
- Managed scheduling and staffing to enhance front desk operations during peak hours, ensuring optimal service levels.
- Trained and mentored front desk staff onprocedures and customer service best practices.
- Resolved guest inquiries and complaints promptly, improving guest satisfaction and loyalty.
COLLEGE PROFESSOR
CAGAYAN STATE UNIVERSITY
06.2015 - 06.2018
- Developed and delivered curriculum that engaged students and met academic standards.
- Mentored students in research methodologies, enhancing critical thinking skills and academic performance.
- Collaborated with faculty to create interdisciplinary learning initiatives that enriched student experiences.
- Collaborated with faculty to enhance interdisciplinary learning initiatives.
Education
Bachelor of Science - HOTEL, RESTAURANT AND TOURISM MANAGEMENT
ST PAUL UNIVERSITY OF THE PHILIPPINES
TUGUEGARAO CITY, PHILIPPINES 06.2011 - 03.2015
High School Diploma -
UNIVERSITY OF ST LOUIS
TUGUEGARAO CITY, CAGAYAN, PHILIPPINES 06.2007 - 03.2011
Skills
- Customer support
- Customer relationship management
- Quality assurance
- Sales experience
- Computer skills
- Handling customer complaints
- Organizational and administrative skills
- Bookkeeping
- Basic accounting practices
Languages
English
Timeline
Front Desk Coordinator
Talent Employment Inc
04.2026 - Current
CUSTOMER SALES AND SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLANDS
09.2018 - 09.2024
FRONT DESK SUPERVISOR
HOLDAY PLAZA HOTEL
12.2017 - 06.2018
COLLEGE PROFESSOR
CAGAYAN STATE UNIVERSITY
06.2015 - 06.2018
Bachelor of Science - HOTEL, RESTAURANT AND TOURISM MANAGEMENT
ST PAUL UNIVERSITY OF THE PHILIPPINES
06.2011 - 03.2015
High School Diploma -
UNIVERSITY OF ST LOUIS
06.2007 - 03.2011