Danielle Marchand
Windsor,ON
Summary
Dynamic and results-driven professional with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and teamwork. Skilled in problem-solving and operational efficiency, I effectively trained staff and enhanced customer satisfaction, contributing to a positive work environment and improved service delivery. Passionate about continuous improvement and collaboration.
Overview
19
19
years of professional experience
Work History
Kitchen / Cash /drive Thru
Dairy Queen Grill & Chill
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Cake Decorator
Dairy Queen Grill & Chill
10.2025 - Current
Assistant Manager
Tim Hortons
09.2024 - 10.2025
- Assisted in supervising daily operations and ensuring compliance with company standards.
- Trained new staff on operational procedures and customer service excellence.
- Monitored inventory levels and coordinated stock replenishment to meet demand.
- Implemented best practices for food safety and sanitation protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Manger Kitchen
Parks & Recs
06.2024 - 09.2024
- Managed budgeting and resource allocation for various park projects and events.
- Developed partnerships with local organizations to promote health and wellness initiatives.
- Streamlined reporting processes for grant applications and funding requests.
Manager
Dairy Queen Grill & Chill
05.2006 - 05.2024
- Supervised daily operations, ensuring high standards of food quality and customer service.
- Trained staff on operational procedures and food safety protocols to enhance performance.
- Managed inventory levels, minimizing waste while maintaining product availability.
- Implemented process improvements that streamlined operations and increased efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed employee schedules to optimize labor costs while meeting business needs.
- Analyzed sales trends to inform promotional strategies and drive revenue growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Packing Handler
Vista Print
10.2021 - 12.2022
- Operated packaging machinery to ensure efficient product assembly.
- Conducted quality checks to maintain product standards and minimize errors.
- Collaborated with team members to optimize workflow and meet production deadlines.
- Adhered to safety protocols while handling materials in fast-paced environment.
Education
Hair
Marvel Beautiful School
Windsor, ON06.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Limited Working
Timeline
Kitchen / Cash /drive Thru
Dairy Queen Grill & Chill
10.2025 - Current
Cake Decorator
Dairy Queen Grill & Chill
10.2025 - Current
Assistant Manager
Tim Hortons
09.2024 - 10.2025
Manger Kitchen
Parks & Recs
06.2024 - 09.2024
Packing Handler
Vista Print
10.2021 - 12.2022
Manager
Dairy Queen Grill & Chill
05.2006 - 05.2024
Hair
Marvel Beautiful School