Summary
Overview
Work History
Education
Skills
Timeline
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DANIELLE MCCORMICK

Alameda

Summary

I have over eighteen years of experience in multiple facets of customer service. I am a hard worker and a quick learner who works extremely well in a collaborative team environment, as well as independently. I recently received my degree in Forestry and Wildlife Conservation from Penn Foster College in May of 2024. In addition, I have also completed over 200 hours of volunteer work with California State Parks in the Santa Cruz District. My professional references are available upon request.

Overview

8
8
years of professional experience

Work History

Lead Bartender

Bon Délire
10.2024 - Current
  • Tasked with keeping detailed inventories and notifying management of ordering needs for liquor, beer, wine, and bar supplies.
  • Responsible for creating and maintaining a regular clientele base for the bar.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Responsible for batching multiple ingredients for the restaurant's specialty cocktail menu.
  • Enhanced guest satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.

Bartender

The Fireside Lounge
10.2022 - Current
  • Responsibilities include providing and maintaining excellent customer experiences for both the returning clientele base, as well as new guests.
  • Educating guests on local craft beer and cocktail knowledge.
  • Bartending for large-scale off-site events.
  • Performing opening and closing duties and recording inventory of spirits and/or empty kegs each shift.
  • Proactively addressing potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Serving high customer volumes during hosted special events, (i.e. live music, trivia), nights, and weekends.

Animal Rescue & Control Assistant

Peninsula Humane Society & SPCA
10.2023 - 10.2024
  • Rescuing and transporting sick and injured wildlife, releasing healthy wildlife back into the wild, and promoting the humane treatment of animals.
  • Maintaining a daily activity log for each shift, as well as departmental paperwork and activity data entry.
  • Transporting specimens for testing at the San Mateo County Health Department.
  • Contributing to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Summer Camp & Programs Coordinator

San Francisco Bay Wildlife Society
05.2024 - 09.2024
  • Directed a science and nature-based summer camp for 60 students from 1st through 6th grades
  • Coordinated in partnership with the U.S. Fish & Wildlife Service at Don Edwards San Francisco Bay National Wildlife Refuge
  • Gathered and organized educational materials to build the camp curriculum, as well as organized and lead meetings with staff and volunteers from USFWS and SFBWS
  • Collaborated with USFWS Environmental Education staff to create training materials for student counselors and adult volunteers
  • Managed project timelines, ensuring deadlines were met and adhered to
  • Provided a detailed report for SFBWS Board of Directors and executed a final project presentation for the grant-providing organization

Bartender

ACRE
09.2023 - 05.2024
  • Contributed multiple cocktails to the seasonal cocktail menu.
  • Responsible for creating and maintaining outstanding guest relationships and experiences.
  • Tasked with training new employees.
  • Setting up the bar for service, handling payments, and maintaining efficiency and cleanliness throughout the shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Gate Attendant

East Bay Regional Park District
06.2023 - 10.2023
  • Responsibilities included greeting visitors, collecting fees, filing paperwork, issuing permits, maintaining logs, assisting park users, and conducting litter pick-up.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Excelled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.

Bartender

The Red Jack Saloon
09.2018 - 03.2023
  • Built and maintained a loyal customer base.
  • Opened and closed the bar according to established procedures, ensuring preparedness for each shift.
  • Received and stocked weekly liquor and beer orders.
  • Successfully promoted drink specials for specific brands and local San Francisco events.
  • Successfully and efficiently served during high customer volumes, i.e., New Year's Eve, SF Fleet Week, NBA Finals, etc.

Package Handler

FedEx Ground
12.2020 - 06.2021
  • Responsibilities include loading and unloading trailers, handling hazardous materials, and scanning packages at a maintained rate of 1,000/hour.
  • Followed safety regulations to maintain safe work environment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Dining Room Manager

Twenty Five Lusk
02.2018 - 08.2018
  • Responsibilities include managing daily operations, scheduling staff, and addressing service issues.
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
  • Coordinated with other departments such as banquets and catering to ensure seamless event execution.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.

Service Manager

Alta CA & Alta Minnesota Street Project
05.2017 - 01.2018
  • Responsibilities included overseeing operations, hiring staff, and managing product orders.
  • Trained and supervised staff to enhance customer service skills and comply with food safety standards.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts, and supply costs.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
  • Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.

Education

Degree: Forestry And Wildlife Conservation -

Penn Foster College
Scranton, PA
05.2024

Skills

  • Expert knowledge of spirits, wine varietals (Old and New World), and beer
  • Experienced in cocktail menu creation, as well as pairing tasting menus
  • Adept at event planning, coordination, and management
  • Proficient in Microsoft Office/Outlook/Teams, Google Suite, and a variety of Point of Sale systems

Timeline

Lead Bartender

Bon Délire
10.2024 - Current

Summer Camp & Programs Coordinator

San Francisco Bay Wildlife Society
05.2024 - 09.2024

Animal Rescue & Control Assistant

Peninsula Humane Society & SPCA
10.2023 - 10.2024

Bartender

ACRE
09.2023 - 05.2024

Gate Attendant

East Bay Regional Park District
06.2023 - 10.2023

Bartender

The Fireside Lounge
10.2022 - Current

Package Handler

FedEx Ground
12.2020 - 06.2021

Bartender

The Red Jack Saloon
09.2018 - 03.2023

Dining Room Manager

Twenty Five Lusk
02.2018 - 08.2018

Service Manager

Alta CA & Alta Minnesota Street Project
05.2017 - 01.2018

Degree: Forestry And Wildlife Conservation -

Penn Foster College

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DANIELLE MCCORMICK