Danielle Williams
Pasadena
Summary
Dynamic Front Desk Clerk and Night Manager at Masterpiece Hotel, adept in guest management and payment processing. Excelled in enhancing customer satisfaction through effective conflict resolution and attentive service. Proven ability to oversee hotel operations during overnight shifts, ensuring security and seamless front office functionality. Committed to delivering exceptional experiences for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FRONT DESK CLERK & NIGHT MANAGER
Masterpiece Hotel
Morro Bay
08.2024 - 03.2025
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Updated computer system with current guest information.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Processed payments accurately and efficiently.
- Responded to inquiries and room requests made online, by phone, and via email.
- Oversees all hotel operations during the overnight shift, ensuring smooth guest service, security, and smooth front office operations, acting as the Manager on Duty
Food Server and Dishroom
Redlands University
Redlands
01.2024 - 08.2024
- Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and confirmed complete orders.
Bakery Clerk
Sun n Buns bakery
Morro Bay
10.2022 - 09.2023
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Personalized cakes by writing desired words or adding other customizations.
Education
High School Diploma -
Pacific Beach High School
San Luis Obispo, CA05-2023
Skills
- Front office operations
- Guest management
- Payment processing
- Customer service
- Data entry
- Conflict resolution, positive customer service, adaptability, attentiveness, time management
- Positive customer service, adaptability, attentiveness, and time management
Certification
- Food handlers card
Timeline
FRONT DESK CLERK & NIGHT MANAGER
Masterpiece Hotel
08.2024 - 03.2025
Food Server and Dishroom
Redlands University
01.2024 - 08.2024
Bakery Clerk
Sun n Buns bakery
10.2022 - 09.2023
High School Diploma -
Pacific Beach High School
Similar Profiles
Sydney GlaserSydney Glaser
Stylist at Mane MasterpieceStylist at Mane Masterpiece
Abigail SimpsonAbigail Simpson
Dental Assistant Extern at Masterpiece DentalDental Assistant Extern at Masterpiece Dental
Anton KopilevAnton Kopilev
Account manager at Masterpiece Corporate Services Providers LLCAccount manager at Masterpiece Corporate Services Providers LLC