Danielle Welch
Sonoma County,CA
Summary
Accomplished Training Manager and Emergency Medical Technician with over 7 years of experience as an emergency medical technician, including approximately 1.5 years in a managerial role, and 4+ years specializing in crisis intervention and mental health response. Demonstrated expertise in leading team training, ensuring quality assurance, and overseeing operations. Adept at de-escalation, crisis assessment, and fostering cross-agency collaboration, committed to delivering compassionate and patient-centered care in complex environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Manager / EMT
SAFE Team
07.2021 - Current
- Develop, implement, and evaluate training programs for crisis response personnel, including onboarding and field training.
- Provide crisis intervention, mental health assessments, and EMT-B scope medical care during 911-dispatched and outreach calls.
- Conduct in-field quality assurance and team performance reviews.
- Collaborate with law enforcement, healthcare providers, and community partners.
- Manage scheduling, documentation, and adherence to protocols.
- Conducted orientation sessions and organized on-the-job training for new hires.
Emergency Medical Technician
AMR Sonoma Life Support
05.2019 - 05.2020
- Delivered emergency care to acute and chronically ill patients in high-pressure environments.
- Assisted in life-saving procedures and ensured compliance with county protocols.
- Maintained and decontaminated medical equipment.
Waitress & Busser
Café Sarafornia
06.2004 - 02.2019
- Provided excellent customer service and supported team efficiency.
- Managed restocking, cleaning, and daily operational tasks.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Some College (No Degree) - Healthcare & Health Sciences
Santa Rosa Junior College
Santa Rosa, CASkills
- Crisis intervention & de-escalation
- Team leadership development
- Quality assurance & performance evaluation
- Experienced emergency medical technician
- Effective written & verbal communication
- Collaboration with multi-disciplinary teams
- BLS/CPR certified
- Documentation, scheduling, and operational oversight
- Written and oral communication
- Training facilitation and oversight
Certification
- - EMT-B Certification (E144981)
- - BLS/CPR Certified
Timeline
Training Manager / EMT
SAFE Team
07.2021 - Current
Emergency Medical Technician
AMR Sonoma Life Support
05.2019 - 05.2020
Waitress & Busser
Café Sarafornia
06.2004 - 02.2019
Some College (No Degree) - Healthcare & Health Sciences
Santa Rosa Junior College
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