Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Ureste

San Bruno

Summary

Dynamic Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities.

Dependable and resourceful, consistently delivering high-quality

outcomes and strong decision maker. Recognized for exceptional problem-solving skills and resourcefulness, enhancing operational efficiency and customer satisfaction. Proficient in advanced MS Office, fostering a professional environment while ensuring confidentiality and effective communication.

Overview

45
45
years of professional experience

Work History

Executive Assistant /Administrative Office Manager

Anagnostou Management
05.2008 - 01.2025
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Maintained service, appearance and maintenance on commercial and apartment buildings.
  • Handled all office calls and calls from commercial tenants.

Sales Associate

Farmers Insurance Agency
05.2003 - 11.2024
  • Built relationships with insureds to ensure trust, honesty and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped insureds locate products to meet their personal and business needs.
  • Boosted insureds satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Solved insureds challenges by offering relevant products and services.
  • Resolved insureds frustrations with the industry with patience and understanding, restoring customer confidence.

Customer Service /Warehouse Distribution Manager

Allegiance Healthcare
06.1980 - 12.2002
  • Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
  • Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
  • Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
  • Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
  • Increased warehouse efficiency by streamlining inventory management processes.
  • Championed continuous improvement efforts across all aspects of the distribution center''s operations, fostering a culture geared towards innovation and excellence in execution.
  • Conducted regular audits on warehouse operations, identifying areas for improvement and implementing corrective actions accordingly.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies.

Education

Mission San Jose High School
Fremont, CA

Skills

  • Executive support
  • Administrative support
  • Strong problem solver
  • Information confidentiality
  • Customer Service-oriented - Experienced in Call Center Environment and Interpersonal Communication
  • Professional and mature
  • Document preparation
  • Advanced MS office suite
  • Resourceful
  • File organization
  • Staff management

Accomplishments

Loyalty and the willingness to give 110%.

Timeline

Executive Assistant /Administrative Office Manager

Anagnostou Management
05.2008 - 01.2025

Sales Associate

Farmers Insurance Agency
05.2003 - 11.2024

Customer Service /Warehouse Distribution Manager

Allegiance Healthcare
06.1980 - 12.2002

Mission San Jose High School

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Danielle Ureste