Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Treanor

Sherwood Park,AB

Summary

Dynamic Service Advisor with a proven track record at Sherwood Ford, excelling in customer service and communication. Recognized for consistently exceeding sales targets and enhancing customer retention through effective service recommendations. Skilled in utilizing dealership software and managing multiple priorities, ensuring efficient workflow and high satisfaction ratings.

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Service Advisor

Sherwood Ford
10.2023 - 06.2025
  • Assisted customers in understanding service offerings and resolving inquiries.
  • Coordinated service appointments and maintained accurate records of customer interactions.
  • Supported technicians by communicating customer needs and ensuring timely service completion.
  • Learned to utilize dealership software for tracking service history and scheduling repairs.
  • Provided information on vehicle maintenance, enhancing customer knowledge and satisfaction.
  • Participated in training sessions to develop product knowledge and improve service skills.
  • Maintained organized workspace, ensuring a welcoming environment for customers and staff.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Service Advisor

Sherwood Dodge
07.2022 - 10.2023
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Worked closely with the Fleet Advisor to assist him with his clients and cover while he was away on holidays or illness
  • Have all Dodge training up to date at time of leaving and fully warranty certified to pay claims online as well as trained in digital imaging
  • See Sherwood Ford description for additional role responsibilities


Service Advisor

Bonnyville Dodge
05.2019 - 06.2022
  • See Sherwood Ford and Sherwood Dodge descriptions as aligned with this job
  • had no porter so responsible for bagging and moving all the vehicles on the lot
  • sole advisor so I was responsible for the entire fleet of companies, all internal work orders on new and used vehicles as well as retail customers


Education

High School Diploma -

Bonnyville Centralized High School
Bonnyville, AB
06-2005

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service recommendations
  • Service estimates
  • Handling customer complaints
  • Goal-oriented mindset
  • Workflow management
  • Customer retention

Timeline

Service Advisor

Sherwood Ford
10.2023 - 06.2025

Service Advisor

Sherwood Dodge
07.2022 - 10.2023

Service Advisor

Bonnyville Dodge
05.2019 - 06.2022

High School Diploma -

Bonnyville Centralized High School

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Danielle Treanor