Danielle Thompson
Granite Bay
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
EXP Realty Of California
12.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
Marketing Director
Culbertson and Gray Real Estate Group
07.2020 - 10.2024
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Created content and promotional materials to drive engagement and conversions.
- Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
Account Manager
PRG AMERICAS
10.2017 - 03.2020
- Actively manage and grow accounts in a defined territory to achieve long term success
- Understand & maintain existing client relationships to provide exceptional customer service
- Expert in product offerings to sell unique and custom golf accessories for their shop
- Research and identify new sales opportunities through inbound lead follow up, out bound, cold calls & emails to generate interest in products
- Close sales while achieving minimum of 15% increase in quarterly quotas
- Manage and develop the concept, design, and creation of marketing materials
- Implement social media campaigns, monitor industry trends and changes to drive sales
- Collaborate with upper management to maintain and retain online traffic to grow revenue through promotional email campaigns
- Effectively manage inventory levels to reduce excessive overhead costs
Customer Relationship Management Team
MORTON GOLF
07.2014 - 09.2017
- Managed and scheduled social media for 4 golf courses including: 13 Facebook accounts, 3 Twitter accounts, 3 Google+, 1 Linkedin, 1 YouTube channel and 1 Instagram account
- Developed and marketed sales initiatives to drive revenue
- Built and executed social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
- Generated, edited, and published daily content (original text, images, video or HTML) that built meaningful connections and encouraged community members to take action
- Set up and optimized company pages within each platform to increase the visibility of company’s social content
- Created editorial calendars and syndication schedules
- Continuously improved by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
- Brainstormed and developed ideas for creative marketing campaigns
- Liaise with external vendors to execute promotional events and campaigns
- Sent segmented email blasts based on individual customer buying habits
Supervisor Lesson and Appointment Office/First Tee Assistant Coach
MORTON GOLF
11.2012 - 07.2014
- Scheduled lessons and ensured payment was received on time
- Managed scheduling for golf professional and club fitters
- Marketed group classes as well as promoted special classes for lessons
- Payroll for golf professionals and club fitters
- Generated financial reports for department
- Identified areas of improvement for department
Intermediate Billing Processor
BLUE SHIELD OF CALIFORNIA
06.2009 - 08.2012
- Supported office management in execution of tasks
- Set up members on recurring payments
- Executed a recognition program for department
- Managed departmental email box
- Identified and researched discrepancies affecting eligibility and/or allocations of payments
- Generated reports or conducted specialized research projects
- Maintained and reconciled assigned employer groups in accordance with provisions of the group’s contract
Education
Bachelor of Science - Business Administration & Marketing
CALIFORNIA STATE UNIVERSITY, CHICO
Chico, California01.2009
Skills
- Digital Marketing Expert
- Targeted promotional efforts
- Digital content promotion
- Execution of promotional strategies
- Exceptional customer service
- Customer Relationship Management
- Data-driven marketing initiatives
- Cultivating collaborative partnerships
- Client conversion expert
- Brand positioning techniques
- Collaborative project coordination
- Proficient in MS Word, Excel, Outlook, and PowerPoint
Timeline
Real Estate Agent
EXP Realty Of California
12.2022 - Current
Marketing Director
Culbertson and Gray Real Estate Group
07.2020 - 10.2024
Account Manager
PRG AMERICAS
10.2017 - 03.2020
Customer Relationship Management Team
MORTON GOLF
07.2014 - 09.2017
Supervisor Lesson and Appointment Office/First Tee Assistant Coach
MORTON GOLF
11.2012 - 07.2014
Intermediate Billing Processor
BLUE SHIELD OF CALIFORNIA
06.2009 - 08.2012
Bachelor of Science - Business Administration & Marketing
CALIFORNIA STATE UNIVERSITY, CHICO
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