Danielle Thomas
Toronto,ON
Summary
A dynamic professional with diverse experience in banking, social media marketing, in-home childcare, and retail sales. With a strong background in financial operations, customer service, and digital marketing, she also brings extensive childcare expertise, including creating educational activities, managing daily routines, and providing emotional support to children. Her ability to multitask, nurture, and build strong client relationships, combined with her adaptability and commitment to excellence, makes her a valuable asset in any role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Carters Oshkosh
10.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Social Media Manager
Many Moods Counselling
10.2023 - 08.2024
- Increased customer engagement across multiple social media platforms by creating compelling and visually appealing content.
- Managed and maintained a consistent brand voice and message, enhancing the company's online presence.
- Developed and implemented social media strategies aligned with business goals, resulting in higher engagement rates.
- Monitored and analyzed platform-specific analytics to optimize posting schedules and maximize content visibility.
- Created diverse marketing content, including blogs, promotional materials, and advertisements, to support social media campaigns.
- Identified strategic weaknesses in marketing plans and social media strategies, providing actionable recommendations for improvement.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
In-Home Nanny
Private Residence
04.2022 - 10.2023
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Encouraged creativity through arts and crafts projects fostering fine motor skill development.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Regularly traveled with family to help with vacation activities and childcare.
Customer Service Officer
Bank Of Nova Scotia
03.2016 - 01.2022
- Efficiently handled a high volume of customer inquiries via phone, email, and in-person, ensuring quick and effective resolution of issues while maintaining high satisfaction rates.
- Assisted customers with a variety of banking services, including account management, transaction processing, and resolving disputes, enhancing overall customer experience.
- Implemented customer feedback mechanisms, leading to improved service delivery and a 15% reduction in customer complaints.
- Trained and mentored new staff on customer service protocols, banking procedures, and compliance requirements, contributing to a more knowledgeable and efficient team.
- Educated customers on various banking products and services, resulting in increased cross-selling opportunities and revenue growth.
- Managed sensitive customer information with the utmost confidentiality and adherence to bank policies, ensuring compliance with regulatory requirements and data protection standards.
Filing Clerk
Bank Of Nova Scotia
11.2014 - 03.2016
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Conducted periodic audits to identify areas for improvement or discrepancies, maintaining a well-functioning filing system.
- Supported team members by providing necessary documents and files for efficient decision-making processes.
- Tracked incoming and outgoing files and materials, maintaining accurate records to resolve potential discrepancies.
- Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed for meetings or presentations.
Education
High School Diploma -
Camperdown High School
Bachelor of Arts - Business Administration
University of Technology
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Patience and understanding
- Strong Work Ethic
- Reliability and punctuality
Languages
English
Native or Bilingual
Certification
Google Digital Marketing Certificate
Timeline
Sales Associate
Carters Oshkosh
10.2024 - Current
Social Media Manager
Many Moods Counselling
10.2023 - 08.2024
In-Home Nanny
Private Residence
04.2022 - 10.2023
Customer Service Officer
Bank Of Nova Scotia
03.2016 - 01.2022
Filing Clerk
Bank Of Nova Scotia
11.2014 - 03.2016
Bachelor of Arts - Business Administration
University of Technology
High School Diploma -
Camperdown High School
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