Danielle Thomas
Brampton,ON
Summary
Versatile professional with a robust background in banking, social media management, and administrative support. Proficient in organizational tasks, data entry, and meticulous filing, ensuring streamlined operations and data accuracy. Experienced in delivering high-quality administrative services, including scheduling, correspondence management, and document preparation. Adept at multitasking and prioritizing tasks to meet deadlines effectively. Possessing excellent communication skills and a keen eye for detail, dedicated to optimizing workflow efficiency and contributing to the success of administrative operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Media Manager
Luxe Trading And Consignment
03.2022 - 10.2023
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Customer Service Officer
Bank Of Nova Scotia
03.2016 - 01.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Filing Clerk
Bank Of Nova Scotia
11.2014 - 03.2016
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
Education
High School Diploma -
Camperdown High School
Kingston, JamaicaBachelor of Arts - Business Administration
University of Technology
St. Andrew, JamaicaSkills
- Type and proofread correspondence, forms and other documents
- Receive and forward telephone or electronic enquiries
- Work on reports from manual or electronic files, inventories and databases
- Sort, process and verify applications, receipts and other documents
- Process incoming and outgoing mail manually or electronically
- Send and receive messages
- Perform basic bookkeeping tasks
- Prepare and format page presentation
- Compile data, statistics and other information
- Prepare invoices and bank deposits
- Provide general information to clients and the public
- Order office supplies and maintain inventory
Languages
English
Native or Bilingual
Certification
Google Digital Marketing Certificate
Timeline
Social Media Manager
Luxe Trading And Consignment
03.2022 - 10.2023
Customer Service Officer
Bank Of Nova Scotia
03.2016 - 01.2022
Filing Clerk
Bank Of Nova Scotia
11.2014 - 03.2016
High School Diploma -
Camperdown High School
Bachelor of Arts - Business Administration
University of Technology
Google Digital Marketing Certificate
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