Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Danielle Taglioni

Woodbridge

Summary

Service and operations professional with strong background in managing end-to-end service delivery and operational efficiency. Renowned for focus on collaborative teamwork and achieving results. Reliable and adaptable, with skills in process improvement and team leadership.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service and Operations Manager

Tire Hotel
02.2024 - Current
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Oversaw inventory management practices, optimizing inventory levels while minimizing costs.
  • Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
  • Reduced operational costs through effective resource management and budget control.
  • Coordinated staffing requirements to ensure optimal coverage during peak periods while controlling labor costs.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Operations Co-Ordinator

Tire Hotel
02.2021 - 02.2024
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions.
  • Oversaw day-to-day operations of large teams across several sites.
  • Implemented troubleshooting, root cause analysis and issue resolution.

Customer Service Representative

Tire Hotel
07.2020 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Deal Administrator

Red House Realty
01.2018 - 07.2020

Customer Service Representative

Tire Hotel
01.2015 - 01.2018

Administrative Assistant/Receptionist

Tire Storage Direct
01.2015 - 01.2015

Medical Insurance Receptionist

WellPoint Health
01.2014 - 01.2015

Education

Holy Cross Catholic Academy
Vaughan, ON
01-2010

Skills

  • Excellent communication skills, with experience delivering training sessions to cross-functional teams
  • Adept at managing multiple priorities in high-pressure operations
  • Proficient in delivering premium customer experiences
  • Proficient in maintaining cross-level connections within the organization
  • Works great independently and within a team environment
  • Multitasking in high-pressure environments
  • Order fulfillment, supply chain and transportation
  • Experienced in QuickBooks and Microsoft Office Suite
  • Demand forecasting
  • SLA management
  • Customer service
  • Employee relations and conflict resolution

Languages

English
Native or Bilingual

Certification

CPR Certified

Timeline

Customer Service and Operations Manager

Tire Hotel
02.2024 - Current

Operations Co-Ordinator

Tire Hotel
02.2021 - 02.2024

Customer Service Representative

Tire Hotel
07.2020 - 02.2021

Deal Administrator

Red House Realty
01.2018 - 07.2020

Customer Service Representative

Tire Hotel
01.2015 - 01.2018

Administrative Assistant/Receptionist

Tire Storage Direct
01.2015 - 01.2015

Medical Insurance Receptionist

WellPoint Health
01.2014 - 01.2015

Holy Cross Catholic Academy

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Danielle Taglioni