Danielle Strong

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

* Engaged with customers to build rapport and promote long-term loyalty for increased sales.

• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.