Danielle Stang
West Kelowna,BC
Summary
To seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player that can work independently with strong organizational skills. Passionate about promoting lasting customer satisfaction by delivering quality service and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lux Cleaning Co
Owner/ Manager
08.2021 - 10.2021
- Gained new customers, addressed incoming/ outgoing calls and scheduled accordingly.
- Trained and developed team members. Staff of six.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed day-to-day business operations.
- Put together realistic budgets based upon costs and fees.
- Consulted with customers to assess needs and purpose optimal solutions.
Flourish Studio
Owner/ Manager
01.2006 - 10.2021
- Always learning new products, keeping up with trends and current techniques.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Put together systematic record keeping based upon client needs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Manager
Dbeans Coffee Shop
08.2017 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
BCAA Customer Service
BCAA
10.2016 - 08.2017
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail- orientated with a strong work ethic.
- Completed paperwork, recognized discrepancies and promptly addressed solutions.
- Learned and adapted quickly to new technology and software applications.
Education
Cosmetology Diploma - Hairdressing/ Aesthetics
Aveda Institute
Victoria10.2006
High School Diploma -
Mt. Boucherie Secondary School
Westbank06.2000
Skills
- Detail Orientated
- Customer Retention
- Checklists and Recordkeeping
- Problem Solving
- Up-selling Abilities
- Telephone Etiquette
Certification
- Food Safe, Certified by FOOD SAFE - April 26, 2020 (valid for 5 years)
- Hairdressing License, by Beauty Council 2006 to current
- First Aid, St. John's Ambulance- 2019 to 2023
Timeline
Lux Cleaning Co
Owner/ Manager
08.2021 - 10.2021
Manager
Dbeans Coffee Shop
08.2017 - 10.2018
BCAA Customer Service
BCAA
10.2016 - 08.2017
Flourish Studio
Owner/ Manager
01.2006 - 10.2021
Cosmetology Diploma - Hairdressing/ Aesthetics
Aveda Institute
High School Diploma -
Mt. Boucherie Secondary School
- Food Safe, Certified by FOOD SAFE - April 26, 2020 (valid for 5 years)
- Hairdressing License, by Beauty Council 2006 to current
- First Aid, St. John's Ambulance- 2019 to 2023
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