Danielle Stanford
San Marcos
Summary
Dynamic hospitality leader with extensive experience at Lakehouse Resort, excelling in operational excellence and guest engagement. Proven track record in strategic planning and financial management, enhancing service delivery and staff performance. Adept at fostering employee engagement and resolving conflicts, ensuring exceptional guest experiences and satisfaction.
Overview
7
7
years of professional experience
Work History
Food & Beverage Manager
Lakehouse Resort
San Marcos
07.2024 - Current
- Oversaw daily food and beverage operations at Lakehouse Resort.
- Managed inventory, ensuring proper stock levels for all dining areas.
- Collaborated with chefs to create seasonal menus reflecting guest preferences.
- Trained staff on service standards and food safety protocols.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
GENERAL MANAGER
Hotel San Buena
Ventura
10.2023 - 07.2024
- Spearhead the development of property roles and responsibilities, ensuring alignment with organizational objectives and standards.
- Oversee the recruitment, training, and development of hotel staff across all departments, fostering a culture of excellence and satisfaction.
- Serve as the primary point of contact for guest inquiries, promptly addressing concerns and ensuring exceptional service delivery.
- Collaborate with vendors, agencies, and third parties, establishing strong relationships and optimizing procurement processes.
- Coordinate the organization of group bookings and buyouts, ensuring seamless execution and maximizing revenue opportunities.
- Implement effective staff scheduling strategies across departments to maximize operational efficiency and service excellence.
GENERAL MANAGER
Waypoint Ventura
Ventura
06.2022 - 07.2024
- Conducted interviews and provided hands-on training for all new hires on job responsibilities.
- Drafted and published weekly schedules, optimizing staffing to meet operational demands and employee availability.
- Assigned maintenance tasks to appropriate laborers, ensuring timely resolution of issues with hotel assets.
- Managed inventory and ordering processes, maintaining optimal stock levels to minimize waste.
- Coordinated logistics for group reservations and events, ensuring smooth execution for exceptional guest experiences.
- Monitored and tracked guest payments, ensuring accuracy in financial transactions to uphold revenue goals.
- Addressed and resolved guest complaints proactively, utilizing effective communication and problem-solving skills.
ASSISTANT MANAGER
Waypoint Ventura
01.2022 - 06.2022
FRONT DESK AGENT
Waypoint Ventura
08.2019 - 01.2021
SERVER
The Cheesecake Factory
03.2019 - 01.2020
Education
HOSPITALITY MANAGEMENT -
Cornell University
Remote01.2026
GENERAL EDUCATION -
Ventura College
Ventura, CA01.2016
Skills
- Hospitality leadership and management
- Event coordination
- Quality assurance and compliance
- Financial and revenue management
- Operational excellence
- Guest engagement
- Employee engagement
- Human resource administration
- Strategic planning
- Problem solving and conflict resolution
- Leadership and team building
- Communication skills
- Microsoft Office proficiency
Key Highlights
- Leadership: Demonstrated ability to lead teams to deliver exceptional guest experiences and achieve operational excellence.
- Strategic Planning and Execution: Developed and implemented strategic plans to drive revenue growth and accomplish long-term goals.
- Guest Experience Management: Proactively resolved customer complaints and delivered outstanding guest experiences.
Timeline
Food & Beverage Manager
Lakehouse Resort
07.2024 - Current
GENERAL MANAGER
Hotel San Buena
10.2023 - 07.2024
GENERAL MANAGER
Waypoint Ventura
06.2022 - 07.2024
ASSISTANT MANAGER
Waypoint Ventura
01.2022 - 06.2022
FRONT DESK AGENT
Waypoint Ventura
08.2019 - 01.2021
SERVER
The Cheesecake Factory
03.2019 - 01.2020
HOSPITALITY MANAGEMENT -
Cornell University
GENERAL EDUCATION -
Ventura College