DANIELLE Sperling
ST. ALBERT,Canada
Summary
My objective is to obtain a challenging and responsible position where I can utilize knowledge and experience attained and learn new skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Registries Associate
Drayden Insurance
St. Albert, Alberta
10.2017 - Current
- Facilitated client communications to ensure accurate understanding of registry, vital statistics, corporate, land titles and personal lien needs.
- Assisted in processing policy applications and renewals efficiently.
- Collaborated with team members to streamline workflows and enhance service.
- Ensured compliance with regulatory requirements in all client interactions and documentation.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries & complaints.
- Handled incoming calls from customers regarding orders or other inquiries.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Processed payments using point-of-sale systems.
- Processed account holders monthly statements & invoices and handled payments and reconciliation of accounts.
- Handled minor IT issues.
- Processed fleet and prorated renewals.
- Provided training and mentorship to new hires on best practices and procedures.
Marketing/Administrative Assistant
Shelemey Financial
St. Albert, Alberta
07.2015 - 08.2017
- Advisor and administration team support.
- Coordinated, prioritized telephone, electronic information and distribution of mail.
- Maintained client data system.
- Consolidated, amended and analyzed data for reporting purposes.
- Prepared files for client meetings.
- Provided appropriate client support for requests and information.
- Prepared reports, presentations, proposals, business letters, correspondence, newsletters and marketing material.
- Assisted clients with life, disability, critical illness and cost plus claims.
- Maintained data filing system.
- Special projects as assigned.
- Additional administrative support for various departments.
Purchaser
Gregg Distributors
Edmonton, Alberta
11.2014 - 06.2015
- Handled 1500 suppliers and dealt with purchasing stock directly from them.
- Worked with creating Min/Max’s for quantity flow.
- Handled and reviewed freight records.
Pharmacy Provider Relations
Benefit Builder Health Alberta Blue Cross
Edmonton, Alberta
06.2007 - 06.2014
- Updates and maintains Health Service product files.
- Updates and maintains price schedules/fee guides.
- Updates and maintains allowable benefits and group rules pertaining to those benefits.
- Maintains all cross-reference tables with POS, BlueExpress, SIGMA, National System.
- Handles inquiries from other departments including Sales, Group Enrolment, and Customer Services.
- Updates and maintains Health Services provider files.
- Attends meetings on behalf of the Benefit Building Team Manager when required.
- Thorough knowledge of Blue Cross Health and/or Dental plan designs and also have a thorough knowledge of BlueExpress forms and logic.
Health Care Aide
Citadel Care Centre
St. Albert, Alberta
04.2006 - 06.2007
- Helping residents with various tasks such as cleaning, changing and general care that they may be unable to provide for themselves.
- Trained on how to use various mechanical lifts and transferring residents using a transfer belt.
- Filling portable oxygen tanks.
- Helping residents who are unable to feed themselves.
- Helping the RN and the LPN if they need assistance.
Medical Receptionist & Various Positions
Grandin Medical Clinic
St. Albert, Alberta
08.1990 - 11.2006
- Trained on Mediplan system.
- Work in medical records pulling charts for doctor’s as well as finding results.
- Answer switchboard for all 11 doctors and various staff.
- 2 months of typing medical dictation for doctors.
- Billing visits, INR’s, allergy injections, ECG’s and W.C.B. to Alberta Health Care as well as entered readings for ECG’s.
- Handled medical legal and Attending Physicians Statements as well as billing requesting companies. Also dealt with matters concerning Health Information Act.
- Work medical reception greeting patients that come in to see doctors and putting them in exam room.
- Provide doctor with help assisting with paps, and internal exams as well as providing appropriate trays for eyes and ears.
- Booking appointments with specialists for patients.
Education
BUSINESS ANALYST CERTIFICATE - Information Technology Management Courses
NAIT
EDMONTON, AB01.2013
MEDICAL TERMINOLOGY -
NAIT
Edmonton, AB01.2010
The Aging Process, Understanding Depression, The Treatment of Depression, Understanding Dementia and Alzheimer’s Disease, Working with Dementia, Behavioral Management of Agitation and Aggression, Communication and the MDS, Medications and Drug Interactions, Restraint Reduction and Falls, Elder Abuse and Resident’s Rights, Fire Safety, Prevention of Pressure Ulcers, Universal Precautions, Pain Management
EDUCATION RESOURCE CENTRE ONLINE LEARNING
01.2006
GENERAL GRADE XII DIPLOMA -
ST. ALBERT HIGH SCHOOL
ST. ALBERT, AB01.1990
Skills
- Customer service orientation
- Time management
- Project coordination
- Multitasking and organization
- Reliable and punctual
- Workplace safety
- Problem-solving
- Adaptability and flexibility
- Courteous and professional
- Computer skills
- Creative problem solving
- Customer engagement
Hobbies and Interests
- Reading
- Painting and crafts
- Camping
- Crocheting
- Jogging
Phone
RES, (780)459-1423
Highlights And Qualifications
- 16 years experience in medical clinic background.
- Work well without supervision and/or as a team player.
- Ability to perform accurate and precise work.
- Motivated and able to follow instructions.
- Friendly, positive personality.
- Hardworking, reliable and punctual.
- Eager, avid learner – able to accept new challenges.
Timeline
Registries Associate
Drayden Insurance
10.2017 - Current
Marketing/Administrative Assistant
Shelemey Financial
07.2015 - 08.2017
Purchaser
Gregg Distributors
11.2014 - 06.2015
Pharmacy Provider Relations
Benefit Builder Health Alberta Blue Cross
06.2007 - 06.2014
Health Care Aide
Citadel Care Centre
04.2006 - 06.2007
Medical Receptionist & Various Positions
Grandin Medical Clinic
08.1990 - 11.2006
BUSINESS ANALYST CERTIFICATE - Information Technology Management Courses
NAIT
MEDICAL TERMINOLOGY -
NAIT
The Aging Process, Understanding Depression, The Treatment of Depression, Understanding Dementia and Alzheimer’s Disease, Working with Dementia, Behavioral Management of Agitation and Aggression, Communication and the MDS, Medications and Drug Interactions, Restraint Reduction and Falls, Elder Abuse and Resident’s Rights, Fire Safety, Prevention of Pressure Ulcers, Universal Precautions, Pain Management
EDUCATION RESOURCE CENTRE ONLINE LEARNING
GENERAL GRADE XII DIPLOMA -
ST. ALBERT HIGH SCHOOL