Danielle Snearly
Tracy
Summary
Dynamic and dedicated professional with extensive experience at Denny's Restaurant and SmileCare Dentistry. Proven ability in customer service and effective multitasking, enhancing guest satisfaction and operational efficiency. Skilled in maintaining cleanliness and sanitation while fostering positive relationships, contributing to a welcoming environment and improved patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hostess/ Waitress
Dennys Restaurant
11.2020 - 11.2025
- Greeted and seated guests, ensuring optimal flow and guest satisfaction.
- Managed reservations, efficiently coordinating seating arrangements for large parties.
- Provided menu information and recommendations, enhancing customer dining experience.
- Collaborated with servers to streamline service and improve table turnover rates.
- Maintained cleanliness of entrance and waiting areas, promoting positive first impressions.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Dental Assistant
SmileCare Dentistry
09.2005 - 09.2013
- Maintained inventory of dental supplies, tracking usage to ensure adequate stock levels at all times.
- Implemented new protocols for infection control, contributing to a safer clinical environment for patients and staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared treatment rooms by sterilizing instruments and organizing materials for procedures.
- Assisted with patient intake processes, ensuring accurate documentation and comfort during appointments.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
Education
Dental Technician - Dental Technician
Bryman College
CA08.2013
High School Diploma -
DelValle High-school
Livermore, CA06.1998
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Cleaning and sanitation
- Customer service expertise
- Exceptional communication
- Cleanliness maintenance
- Hospitality service expertise
- Hospitality and accommodation
- Flexible and adaptable
- Team player
- Warm and friendly
- Multitasking
Certification
Xray License
Cornal Polish
Food Serving
Timeline
Hostess/ Waitress
Dennys Restaurant
11.2020 - 11.2025
Dental Assistant
SmileCare Dentistry
09.2005 - 09.2013
Dental Technician - Dental Technician
Bryman College
High School Diploma -
DelValle High-school