Danielle Smith
San Bernardino
Summary
Dedicated Customer Service Representative with strong communication and time management skills. Experienced in resolving customer issues and maintaining accurate documentation, contributing to operational efficiency. Committed to fostering positive interactions that enhance team morale and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Geodis Logistics
Redlands
11.2021 - Current
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with team members to improve service delivery and efficiency.
- Utilized company systems to track shipments and provide updates to customers.
- Handled multi-channel communications including phone, email, and chat promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Utilized customer feedback to identify areas for service improvement.
- Scheduling all outbound TL & LTL Shipments
- Coordinated with freight carriers for timely delivery schedules.
- Verified shipping documents for accuracy.
- Communicated with customers for any carrier related delays that may impact freight arrival time.
- Maintaining accurate BOLs for outgoing freight.
- Maintaining accurate Excel Data
- Citrix/Synaps
- Running Daily Reports via WMS
Customer Service Representative
Khuene Nagel
Redlands
01.2019 - 10.2021
- Collaborated with logistics teams to ensure timely delivery of products to clients.
- Documented customer interactions accurately in the internal database for record-keeping.
- Trained new team members on customer service protocols and best practices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided order information for floor associates to meet shipment needs.
- Scheduled International Freight
- Attended regularly scheduled meetings with customer/leadership for updates on freight and orders.
Receiving Lead and CSR
Global Brands Group
Redlands
2016 - 12.2018
- Supervised receiving operations to ensure accurate inventory management.
- Coordinated with suppliers to schedule timely deliveries and shipments.
- Inspected incoming goods for quality and compliance with specifications.
- Implemented efficient workflows to streamline receiving processes.
- Collaborated with warehouse team to maintain organized stock areas.
- Prepared OS&D for received shipments.
- Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
- Variance report and investigation to ensure mistakes were kept minimal.
- Accurate data entry for dock doors being utilized & freight pending to be worked.
- Pass down and communication to shift change team.
Education
High School Diploma -
Colony High School
Ontario, CA05.2013
Skills
- Customer relationship management
- Multi-channel communication
- Order tracking
- Shipping documentation
- Freight scheduling
- Database management
- Microsoft Excel
- Problem solving
- Attention to detail
- Time management
- Organized
- Adaptive team player
- 10-key
- Effective communication
Timeline
Customer Service Representative
Geodis Logistics
11.2021 - Current
Customer Service Representative
Khuene Nagel
01.2019 - 10.2021
Receiving Lead and CSR
Global Brands Group
2016 - 12.2018
High School Diploma -
Colony High School