Danielle Smith
Los Angeles
Summary
Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Intermediate Typist Clerk
Department Public Social Services
12.2019 - Current
- Completed data entry of client information each day.
- Corrected grammar, spelling and syntax mistakes in documents.
- Accepted dictated notes and produced professional documents with outlined
- Organized and maintained precise confidential personnel files.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Verified data entered into database by reviewing, correcting and deleting data.
- Prepared data by compiling and sorting information.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Entered data into databases in alphabetic and numerical order.
Call Center Representative
Imperial Health Insurance
01.2017 - 01.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Postal Clerk
United States Post Office
10.2018 - 01.2019
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Data Entry Clerk
Hollywood Medical And Mental Health
01.2013 - 12.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Diploma -
Hamilton Senior High
2955 South Robertson BlvdSkills
- Reading Comprehension
- Office Organization
- Privacy Compliance
- Clerical Support
- Direct Deposit Processing
- Efficient Data Entry
- Administrative Support
- Personnel Management
Timeline
Intermediate Typist Clerk
Department Public Social Services
12.2019 - Current
Postal Clerk
United States Post Office
10.2018 - 01.2019
Call Center Representative
Imperial Health Insurance
01.2017 - 01.2020
Data Entry Clerk
Hollywood Medical And Mental Health
01.2013 - 12.2016
Diploma -
Hamilton Senior High
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