Danielle Simon
Cape. St. George,NL
Summary
Dedicated team player with expertise in customer service and claims. Proven ability to enhance customer satisfaction and streamline operations. Seeking a long-term role in a growth-oriented company to leverage skills and contribute to team success.
Overview
22
22
years of professional experience
Work History
Customer Service
Tim Hortons
Stephenville, NL
2024.06 - Current
- Resolved customer inquiries and issues promptly, contributing to high satisfaction levels.
- Assisted customers with gift cards and Tim's app, enhancing their overall experience.
- Coordinated with team to manage cashier duties, drive-thru orders, and sandwich preparation, ensuring efficient service.
- Preparing food and drinks
Receptionist
Gary Moe Detailed
Red Deer County, AB
2021.03 - 2024.05
- Answered phones, took messages, addressed customer questions and concerns, and made reminder and follow-up calls to enhance customer satisfaction.
- Executed daily responsibilities including data entry, scheduling, and inventory tracking, maintaining an organized work area to support operational efficiency.
- Coordinated vehicle bookings for services such as Xpel installation, tinting, and cleaning, ensuring timely service delivery.
- Organizing every day with vehicles that are due at dealerships, when customers' vehicles will be ready for pick up.
- Tracking inventory and charges( in and out )
- Performed decal weeding tasks to support branding efforts for Gary Moe dealers.
- Knowledge with products such as: Xpel(film protection), Tint, Graphene, Undercoat.
Detailer
Gary Moe Detailed
Red Deer County, AB
2020.06 - 2021.03
- Executed thorough cleaning of customer vehicles, ensuring high satisfaction levels.
- Prepared vehicles for all Gary Moe Dealerships to enhance presentation.
- Met deadlines and delivery times to maintain operational efficiency.
Cashier
Chateau Wine & Spirits
Lacombe, AB
2015.10 - 2016.09
- Organized shelves for easy customer access, improving shopping efficiency
- Responded to customer inquiries, enhancing overall shopping experience
- Closed out cash register and verified cash count for accurate financial reporting
- Opened and closed store to ensure operational readiness
- Take orders for pubs
- Putting orders together for deliveries
- Prepared growlers for customers upon request
- Updated product labels and prices to reflect current offerings
Shuttle Driver
Go MGM Ford
Red Deer, AB
2015.03 - 2015.06
- Transported customers to and from designated locations, ensuring timely arrivals.
- Collected parts for service department to support maintenance and repairs.
- Organized and filed completed work orders for efficient access and retrieval.
Detail Supervisor
GO MGM Ford
Red Deer, AB
2012.11 - 2014.01
- Prepared daily schedules for deliveries and customer cleans
- Completed showroom and display cleans on schedule
- Organized daily vehicle readiness by timing requirements
- Checking all vehicles over before leaving shop
- Handled paperwork to ensure compliance and organization
Customer Relations
MGM Ford Lincoln
Red Deer, AB
2011.11 - 2012.11
- Resolved customer concerns promptly to ensure satisfaction
- Confirming appointments with customers
- Ensure all leasing customers info and contact is Current in Contact management.
- Take credit applications and deposits for finance
- Reporting all open and recently closed concerns at weekly MAM meetings
- Ensure all new staff are set up in contact management, Inford and STARS
- Conducted monthly lease audits and generated performance reports to inform management decisions
- Planning private sales
- Ordering brochures, name tags and plates
Admin. Assistant
Copps Pile Driving INC.
Burnt Lake, AB
2010.09 - 2012.11
Shuttle Driver
MGM Ford Lincoln
Red Deer, AB
2011.01 - 2011.11
- Provided rides for all customers to and from appointments
- Picked up parts for service department to ensure timely repairs
- Delivered cheques to banks, facilitating secure financial transactions
- Dropping off mail for accounting department
- Filing warranty paperwork
- Preparing schedule board for the next day appointments
- Assisted service advisors during staff shortages to maintain service levels
Detailer / Manager
MGM Ford Lincoln
Red Deer, AB
2008.02 - 2011.09
Part Time Receptionist
MGM Ford Lincoln
Red Deer, AB
2009.07 - 2010.08
Customer Service Rep
Convergys
Red Deer, AB
2007.10 - 2008.02
Control Office
Apple One Employment
Brampton, ON
2005.01 - 2007.08
Cashier
Tim Hortons
Brampton, ON
2004.01 - 2004.09
Education
Executive Office Assistant -
CDI College
Brampton, ON2005-04
Grade 12 Diploma -
Piccadilly Central High School
Piccadilly, NL2003-06
Skills
- Customer service and support
- Relationship management
- Product knowledge
- Appointment scheduling
- Data entry and management
- Inventory control
Projects
Team Build - Habitat for Humanity, 09/01/23, Help with a home build, learn how to build a wall frame. Knowing I helped with a house that will go to a family who really needs a home and thankful for what I have in life.
Timeline
Customer Service
Tim Hortons
2024.06 - Current
Receptionist
Gary Moe Detailed
2021.03 - 2024.05
Detailer
Gary Moe Detailed
2020.06 - 2021.03
Cashier
Chateau Wine & Spirits
2015.10 - 2016.09
Shuttle Driver
Go MGM Ford
2015.03 - 2015.06
Detail Supervisor
GO MGM Ford
2012.11 - 2014.01
Customer Relations
MGM Ford Lincoln
2011.11 - 2012.11
Shuttle Driver
MGM Ford Lincoln
2011.01 - 2011.11
Admin. Assistant
Copps Pile Driving INC.
2010.09 - 2012.11
Part Time Receptionist
MGM Ford Lincoln
2009.07 - 2010.08
Detailer / Manager
MGM Ford Lincoln
2008.02 - 2011.09
Customer Service Rep
Convergys
2007.10 - 2008.02
Control Office
Apple One Employment
2005.01 - 2007.08
Cashier
Tim Hortons
2004.01 - 2004.09
Executive Office Assistant -
CDI College
Grade 12 Diploma -
Piccadilly Central High School