Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Sherman

London

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Dispatcher

Yellow London Taxi
01.2019 - Current
  • Directed dispatching, routing, and tracking of 246 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts and invoicing.

Manager

KFC
10.2014 - 11.2018
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Performed cash handling activities and secured nightly bank deposits.

Supervisor

A&W
05.2010 - 09.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Assistant Manager

Petcetera
10.2007 - 04.2010
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.

Supervisor

Tim Hortons
08.2004 - 09.2007
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Trained newly hired employees on routine tasks and customer service.
  • Processed orders on POS system and accepted cash and charge payments.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

Esquimalt High School
Victoria, BC
06-2004

Skills

  • Work order management
  • Customer relationship management
  • Time management
  • Problem-solving
  • Training new hires
  • Customer service
  • Attention to detail
  • Workflow prioritization

Timeline

Dispatcher

Yellow London Taxi
01.2019 - Current

Manager

KFC
10.2014 - 11.2018

Supervisor

A&W
05.2010 - 09.2014

Assistant Manager

Petcetera
10.2007 - 04.2010

Supervisor

Tim Hortons
08.2004 - 09.2007

High School Diploma -

Esquimalt High School

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Danielle Sherman