Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Sherman

London,ON

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

20
20
years of professional experience

Work History

Dispatch Supervisor

Your Taxi Link
11.2019 - Current
  • Supervised team of 55 employees.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 40 fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Closely monitored dispatch board to triage and prioritize over 300 daily calls.
  • Monitored and tracked dispatch communication systems.
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts and invoicing.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Supervisor

A&W
04.2014 - 10.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, debit and credit card transactions.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Livestock Manager

Pet Cetera
09.2008 - 04.2014
  • Coordinated transport logistics for moving animals between different facilities in a timely manner while ensuring the safety of livestock.
  • Served as an active participant in industry events and conferences to stay updated on the latest trends and developments within the livestock sector.
  • Maintained a safe working environment for all employees through strict adherence to safety protocols and guidelines.
  • Collaborated with other managers to develop long-term plans for facility improvements.
  • Boosted employee morale creating a positive work culture that emphasized teamwork collaboration towards shared goals.
  • Facilitated smooth communication between staff, veterinarians, and suppliers for optimal livestock care.
  • Performed routine maintenance tasks on equipment, ensuring optimal functionality at all times.
  • Fed and watered over 60 animals according to strict feeding schedules and dietary needs.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.
  • handled daily Cash deposits.

Supervisor

Tim Hortons
08.2004 - 09.2008
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Complete guest orders including coffees, Iced Capps, donuts, and more
  • Following Tim Horton's standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment.

Education

High School Diploma -

Esquimalt High School
Victoria
05.2004

Skills

  • Transportation Coordination
  • Attendance documentation
  • Employee Training
  • Tracking of man hours
  • Coaching and onboarding
  • Positive communication skills
  • Customer Relations
  • Customer Service
  • Cash Handling
  • Cleaning and sanitizing
  • Training and mentoring
  • Staff Management

Languages

English
Native or Bilingual

Timeline

Dispatch Supervisor

Your Taxi Link
11.2019 - Current

Supervisor

A&W
04.2014 - 10.2019

Livestock Manager

Pet Cetera
09.2008 - 04.2014

Supervisor

Tim Hortons
08.2004 - 09.2008

High School Diploma -

Esquimalt High School

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Danielle Sherman