Danielle Shanks
Penhold,Alberta
Summary
Dynamic and results-oriented professional with a proven track record at Tim Hortons, excelling in customer service and team collaboration. Demonstrated strong leadership and time management skills, enhancing team productivity and resolving conflicts effectively. Committed to maintaining high standards of cleanliness and efficiency, ensuring a positive experience for both customers and staff.
Overview
2026
2026
years of professional experience
Work History
Cleaner
Travelodge Hotel
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Supervisor
Tim Hortons
Penhold, AB
10.2022 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Team Member
Tim Hortons
04.2017 - 03.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Lindsay Thurber
Red Deer, AB2007
Skills
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Attention to detail
- Crew management
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Supervisor
Tim Hortons
10.2022 - 03.2025
Team Member
Tim Hortons
04.2017 - 03.2019
Cleaner
Travelodge Hotel
High School Diploma -
Lindsay Thurber