Danielle Schumacher
5383 W Home Ave Fresno
Summary
Proven Animal Care Technician with a track record of enhancing Fresno Humane Animal Services operations. Expert in pet handling and delivering kind customer engagement, I've significantly improved living conditions for animals and customer satisfaction rates. Skilled in safety protocols and adept at conflict resolution, my approach has consistently fostered professional work environments and streamlined service delivery.
Overview
19
19
years of professional experience
Work History
Animal Care Technician
Fresno Humane Animal Services
10.2022 - Current
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
Customer Service Representative
Aetna
08.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Department Manager
McDonalds
07.2006 - 08.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate of Science - Liberal Arts And Sciences
Fresno City College
Fresno, CA12-2025
Skills
- Pet handling
- Customer service and assistance
- Safety protocols and procedures
- Kind customer engagement
Timeline
Animal Care Technician
Fresno Humane Animal Services
10.2022 - Current
Customer Service Representative
Aetna
08.2019 - 10.2022
Department Manager
McDonalds
07.2006 - 08.2019
Associate of Science - Liberal Arts And Sciences
Fresno City College
Similar Profiles
Jocelyn SplanJocelyn Splan
Cat Care & Intake Coordinator at Fresno Humane Animal ServicesCat Care & Intake Coordinator at Fresno Humane Animal Services
Francia BarraganFrancia Barragan
Animal Care Specialist at City of FresnoAnimal Care Specialist at City of Fresno
David PalafoxDavid Palafox
Kitten Foster at Valley Animal Center and Fresno HumaneKitten Foster at Valley Animal Center and Fresno Humane