Danielle Schmidt
Cameron Park
Summary
I am energetic, punctual, motivated, a self-starter, and a hard worker who loves a challenge and teamwork. I have 15 years of experience in customer service and retail skills, and I'm looking to continue in retail. I have a proven track record of delivering excellent customer service. I love making customers happy, going above and beyond to make my customers happy
Overview
31
31
years of professional experience
Work History
Cashier
Safeway
Folsom
06.2021 - 02.2025
- Assisted customers with product inquiries, refunds, and exchanges, maintaining a 95% customer satisfaction rate.
- Maintained a friendly and welcoming presence while providing excellent customer service, and resolving issues promptly.
- Conducted inventory management and restocked shelves, ensuring the availability of products and organized displays
- Processed online orders, over-the-phone orders, and in-person orders, resulting in a 20% increase in online sales and curbside pickups.
- Cultivated a loyal customer base by delivering informative product demonstrations and personalized service, contributing to 10% of repeat business customers.
- Adhered to all loss prevention policies and procedures, and distressed merchandise procedures.
Floral Manager
Mom's Wholesale Florist
Citrus Heights
01.2015 - 03.2021
- Developed and implemented creative floral arrangements in accordance with company standards.
- Trained, coached, and mentored team members in floral design techniques, customer service, sales strategies, and upselling.
- Led and managed the daily operations of the floral department, including inventory management, ordering and receiving of flowers, products, and maintaining a clean workspace.
- Maintained a high level of customer service by providing helpful and knowledgeable assistance to customers, addressing any concerns or issues that arise.
- Monitored and analyzed sales data to identify trends and make recommendations for improving department performance.
- Stayed up to date with industry trends and new floral techniques, and shared knowledge with the team to continuously improve the departments offerings
Sales Associate
Imagionationary Gift Shop
Redwood City
01.2010 - 01.2014
- Opened and closed the store.
- I greeted customers, helped them find products, and answered any questions they might have
- In charge of merchandising, ensuring all products were out on the floor in beautiful displays that were appealing to customers' eyes.
- Shrink-wrapped baskets according to theme and customers' vision.
- Handled
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Retail Sales Associate
The Limited Clothing Store
San Mateo
03.2010 - 07.2013
- Opened and closed the store, and balanced the cash register.
- Created seasonal clothing displays, including dressing and arranging mannequins.
- Assisted customers with the dressing room, including bringing in clothes in different sizes and offering outfit suggestions.
- Managed the cash register, including customers' returns.
Pre School Teacher
Standford Arboretum
Palo Alto
04.2003 - 08.2007
- Held parent-teacher conferences.
- Led a squad of 12 3- to 5-year-olds in awesome activities like art, story time, sensory play, circle time, and music.
- Kept an organized, safe classroom per the school's policy.
- Developed weekly curriculum according to the child's development standards and after-school activities.
- Engaged with parents regularly about their child's progress, addressing concerns, and celebrating achievements.
- Utilized digital tools for organizing the classroom schedules, documenting children's development, and collaborating with the head teacher to implement creative, developmentally appropriate activities.
Retail Sales Associate
The Seaseme Street Store
San Mateo
06.1994 - 08.1996
- Possess strong customer service skills and the ability to resolve issues and complaints in a timely manner.
- Applied knowledge of current trends and fashion to assist customers.
- In charge of all mannequin displays.
- Maintained inventory and ensured that shelves were continuously stocked with merchandise.
- Worked closely with store managers to ensure that merchandise was properly displayed
Education
Associate of Arts - Wedding And Event Planning
New York Institute of Art And Design
New York, NY04-2014
Associate of Arts - Early Childhood Education
Folsom Lake College
Folsom, CA04-2002
Skills
- Team player
- Hands-on fast learner
- Excellent customer service
- Communication
- Time management
- Retail and knowledge of POS transactions
- Team collaboration
- Reliability and punctuality
- Attention to detail
- Multitasking and organization
- Product restocking
- Merchandise restocking
Timeline
Cashier
Safeway
06.2021 - 02.2025
Floral Manager
Mom's Wholesale Florist
01.2015 - 03.2021
Retail Sales Associate
The Limited Clothing Store
03.2010 - 07.2013
Sales Associate
Imagionationary Gift Shop
01.2010 - 01.2014
Pre School Teacher
Standford Arboretum
04.2003 - 08.2007
Retail Sales Associate
The Seaseme Street Store
06.1994 - 08.1996
Associate of Arts - Wedding And Event Planning
New York Institute of Art And Design
Associate of Arts - Early Childhood Education
Folsom Lake College
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