Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Scherer/Morgan

Trabuco Canyon

Summary

Dynamic professional with extensive experience in operations oversight and business development at Holiday Inn Express Hotel. Proven track record in enhancing guest satisfaction and driving financial growth through strategic planning and exceptional customer service. Strong administrative skills complemented by effective communication, organization and fostering positive relationships with clients and team members alike.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Holiday Inn Express Hotel
11.2023 - Current
  • Assisted in daily operations, ensuring exceptional guest service and satisfaction.
  • Coordinated staff schedules to optimize team efficiency and coverage.
  • Supported management in training new employees on hotel policies and procedures.
  • Implemented inventory control processes to reduce waste and improve resource allocation.
  • Monitored guest feedback, addressing concerns promptly to enhance overall experience.
  • Collaborated with departments to streamline communication and operational workflows.
  • Conducted regular inspections of facilities to maintain high cleanliness standards.
  • Analyzed booking patterns to assist in strategic planning for occupancy rates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Salon Suite Owner

Self Employed Stylist
07.2014 - Current
  • Crafted unique styling methods to enhance individual appearances.
  • Coordinated client appointments to maintain efficient scheduling.
  • Curated inventory of styling products to align with client preferences.
  • Utilized social media platforms to promote services, engage customers, and showcase styling expertise.
  • Refined services through customer input.
  • Established strong relationships with suppliers to ensure timely access to high-quality products and tools.
  • Monitored industry trends to adapt services, staying ahead of market demands and client expectations.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Elevated customer experience by ensuring efficient workflows and superior service.
  • Managed financial components of business operations, emphasizing budgeting and reporting.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Generated financial growth through strategic planning.
  • Attracted new customers through strategic event participation.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Strengthened client connections by employing dynamic communication skills.
  • Ensured high-quality customer service by managing difficult situations.

Education

Associate - Cosmetology

San Jose City College
San Jose, CA

High School Diploma -

San Clemente High School
San Clemente, CA

Skills

  • Administrative skills
  • Facility management
  • Business development
  • Operations oversight

Timeline

Assistant Manager

Holiday Inn Express Hotel
11.2023 - Current

Salon Suite Owner

Self Employed Stylist
07.2014 - Current

Associate - Cosmetology

San Jose City College

High School Diploma -

San Clemente High School

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Danielle Scherer/Morgan