Danielle Saulnier
Kingsclear First Nation,NB
Summary
Dynamic bilingual clinical administrative professional with extensive experience at Horizon Health Network, excelling in data entry and customer engagement. Demonstrated success in streamlining scheduling processes and enhancing information management, leading to improved patient coordination and support. Proficient in Microsoft Office 365, adept at leveraging problem-solving skills to achieve project objectives efficiently.
Overview
5
5
years of professional experience
Work History
Resource Scheduling Coordinator
Horizon Health Network
04.2021 - Current
- Scheduling outpatient appointments for clients with several members of a healthcare team.
- Coordinating client appointments with various other teams, including third-party services external to our clinic.
- Creating, managing, and maintaining a database of clients to track upcoming appointments, pertinent notes/information, etc.
- Processing referrals.
- Maintaining patient records/follow-ups.
- Use of multiple applications at once, including (but not limited to) Microsoft Office, Zoom Creator, MediTech (patient information), etc.
- Distributed confidential correspondence to families
- Managing phone line for requests, bookings, etc. /follow
Admissions/Registration/Scheduling Clerk
Horizon Health Network
07.2020 - 04.2021
- Registering patients for tests, appointments, and the emergency room; admitting patients to the hospital; gathering information and admitting newborns.
- Overnight managing of Bedboard (patient placements).
- Receiving requisitions from departments and physicians to schedule patients for tests.
- After-hours scheduling resolution for our own department.
- Visiting patients on wards to acquire missing information to update their files.
- Assisting patients and/or their families to update their information on file.
- Scheduling various appointments for tests.
- Answering a large volume of calls pertaining to scheduling, rescheduling, and making appointments.
Telecommunications Services Coordinator
Horizon Health Network
07.2019 - 07.2020
- Creating and maintaining rotating schedules and payroll for 13-15 employees.
- Managing records or Requests for Leave & other documents for each employee
- Use of a multiple-line switchboard console.
- Screening calls to ensure they are transferred to the correct department.
- Announcing, paging, and keeping record of all codes/emergencies in the hospital.
- Organizing physician itineraries and making changes as requested.
- Using an internal/external paging system to reach personnel. Filing schedules for on-call services.
- Mailing confidential information to physicians in reference to their patients.
Education
Medical Aesthetics - Medical Aesthetics
Majestany Institute
Fredericton, NB03-2014
High School Diploma -
Ecole Sainte Anne
Fredericton, NB06-2011
Skills
- Bilingual (FR/EN)
- Data Entry
- Problem-Solving
- Proficient in Microsoft Office 365
- Calendar/Scheduling Management
- Information Management
- Customer engagement and support
- Project Scheduling
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Resource Scheduling Coordinator
Horizon Health Network
04.2021 - Current
Admissions/Registration/Scheduling Clerk
Horizon Health Network
07.2020 - 04.2021
Telecommunications Services Coordinator
Horizon Health Network
07.2019 - 07.2020
Medical Aesthetics - Medical Aesthetics
Majestany Institute
High School Diploma -
Ecole Sainte Anne
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