Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Danielle Satermo

Duncan,BC

Summary

Proven sales and customer service expert with a track record of exceeding sales goals by over 30% at RBC Royal Bank through exceptional relationship building and persuasive sales techniques. Skilled in CRM software and known for outstanding problem-solving abilities. Demonstrates a professional demeanor, excelling in high-pressure environments while fostering team collaboration.

Overview

37
37
years of professional experience

Work History

Sales Associate

Duncan Dodge
07.2024 - 11.2024
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Personal / Business Banking Advisor

RBC Royal Bank
10.2013 - 04.2023
  • Extended and sustained relationships with customers to maintain and grow business.
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Strengthened customer relationships through timely follow-ups and proactive communication.
  • Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
  • Worked with customers to procure updated financial information on continuous basis.
  • Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
  • Improved branch sales performance by cross-selling various banking products and services.
  • Coordinated with various divisions and departments in servicing of routine banking transactions.
  • Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
  • Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
  • Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
  • Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
  • Streamlined loan application processes for clients, resulting in quicker approvals and increased satisfaction levels.
  • Exceeded individual sales targets consistently, contributing significantly towards overall branch growth.
  • Assisted in training new employees, sharing best practices in achieving excellent customer service standards.
  • Facilitated new client onboarding process and investment account setup.

Head Mixologist

Cowichan Bay Marine Pub
06.2003 - 05.2013
  • Provided exceptional hospitality to VIP clients, fostering long-lasting relationships that contributed to the establishment''s reputation as a top destination for discerning customers.
  • Collaborated with kitchen staff to create unique food and drink pairings for special events.
  • Conducted regular performance reviews with bar staff, providing constructive feedback and identifying areas for improvement to maintain high standards of service excellence.
  • Enhanced team performance by providing comprehensive training on mixology techniques and best practices.
  • Generated repeat business by consistently delivering exceptional service and memorable experiences for guests.
  • Supervised bar staff, maintaining a professional and productive work environment conducive to excellent service delivery.
  • Maximized profits by effectively managing labor costs through strategic scheduling of staff members during peak hours.

Food & Beverage Manager

Arbutus Ridge Golf Club
09.1990 - 05.1998
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.

Administrative Assistant

Dr Cole
09.1987 - 10.1990
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Education

VSA -

Vehicle Sales Authority
Nanaimo, BC
2024

Fully Qualified Nail Technician -

Mirage Spa Education
Duncan, BC
2023

Eyelash Extension Technician -

Allure Spa School
Duncan, BC
2023

Executive Secretarial Collage
Victoria, BC
1990

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Payment processing
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Sales goals attainment
  • Brand promotion
  • Point of sale operation
  • Business development
  • Persuasion techniques
  • Fraud detection
  • Product demonstrations
  • CRM software proficiency
  • Contract preparation
  • Money transfer systems
  • Sales pipeline management
  • Friendly and outgoing
  • Verbal and written communication
  • Upselling and cross selling
  • Exceeds sales goals
  • Positive and professional

Languages

English
Full Professional

Timeline

Sales Associate

Duncan Dodge
07.2024 - 11.2024

Personal / Business Banking Advisor

RBC Royal Bank
10.2013 - 04.2023

Head Mixologist

Cowichan Bay Marine Pub
06.2003 - 05.2013

Food & Beverage Manager

Arbutus Ridge Golf Club
09.1990 - 05.1998

Administrative Assistant

Dr Cole
09.1987 - 10.1990

VSA -

Vehicle Sales Authority

Fully Qualified Nail Technician -

Mirage Spa Education

Eyelash Extension Technician -

Allure Spa School

Executive Secretarial Collage

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Danielle Satermo