Danielle Ross Laforge
Salisbury ,NB
Summary
- Self-starting custodian and baker with team player mentality. Skilled at staying on task and meeting deadlines, with extensive experience in customer service and cleaning roles, including at Spin North Studio.
- Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail.
- Skilled in sanitation techniques and maintaining organized environments, consistently ensuring safety and cleanliness while fostering positive relationships with clients.
- Committed to top-quality service, timeliness and thoroughness in any task. Reputation for punctuality and dependability.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position as custodian, librarian, or cafeteria services. Ready to help my team achieve company goals.
- Experienced in handling numerous tasks at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Experienced with maintaining cleanliness and sanitation in multiple settings. Utilizes effective cleaning techniques to ensure safe and orderly environments. Knowledge of using various cleaning tools and chemicals safely and efficiently.
Overview
13
13
years of professional experience
Work History
Custodian
Spin North Studio
04.2023 - 05.2024
- Maintained clean and comfortable environments in spin studio by vacuuming, sweeping, cleaning windows & mirrors/ bathrooms/ work out equipment/ floors/ front desk/ spills and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel, facial tissues, soap dispenser and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
Retail Sales Associate
Self Employed Services
08.2019 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized online store, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Engaged with customers online, offering assistance and improving shopping experience.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Conducted product demonstrations by wearing the items I sold to highlight features and benefits, increasing customer interest.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers online and in person, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Childcare Provider
Self Employed Services
12.2013 - 12.2016
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child's achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
Baker
Self Employed Services
12.2013 - 12.2015
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Frosted and iced cakes, cupcakes and cookies.
- Resolved customer complaints with empathy and professionalism, maintaining positive home bakery image.
- Developed new recipes to expand home bakery's offerings and attract new customers.
- Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
- Customized cake and cookie designs according to customer requests, increasing satisfaction and repeat business.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Increased customer satisfaction with friendly and efficient service.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cookies, cakes and breads.
- Packaged finished products for sale.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Prepared frostings and other toppings for cakes and pastries.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other baked goods.
Customer Engagement Representative
Minacs Call Center
10.2012 - 10.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained comprehensive knowledge of product offerings, enabling efficient provision of accurate information to customers.
- Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
- Identified opportunities to upsell or cross-sell products and services, resulting in increased revenue generation while satisfying customer requirements fully.
- Managed a high volume of inbound calls to provide timely assistance for customers'' needs.
- Assisted with sales initiatives by offering relevant information about products and services based on each individual''s needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Sykes Call Center
08.2011 - 08.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Highschool Diploma -
Miramichi Valley Highschool
Miramichi, NB06.2011
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Problem-solving
- Customer service-focused
- Sanitation techniques
- Restroom cleaning
- Reliability and punctuality
- Yard maintenance
- Window cleaning
- Gardening products
- Sweeping and mopping
- Trash collection and removal
- Productivity and time management
- Restroom servicing
- Conscientious and Detail-oriented
- Basic mathematics
- Food safety and sanitation
- Food safety
- Kitchen safety
- Cleanliness standards
- Oven operation
- Time management
- Dough handling
- Bread making
- Kitchen equipment operation
- Cake decorating
- Traditional baked goods
- Recipe creation and conversion
- Recipe development
- Adaptive and creative
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Custodian
Spin North Studio
04.2023 - 05.2024
Retail Sales Associate
Self Employed Services
08.2019 - 02.2023
Childcare Provider
Self Employed Services
12.2013 - 12.2016
Baker
Self Employed Services
12.2013 - 12.2015
Customer Engagement Representative
Minacs Call Center
10.2012 - 10.2014
Customer Service Representative
Sykes Call Center
08.2011 - 08.2012
Highschool Diploma -
Miramichi Valley Highschool
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