Danielle Robinson
Summary
Information management specialist with a strong focus on accuracy and confidentiality. Skilled in administrative duties, records management and customer service, within government, healthcare, public and private environments. Proven ability to manage confidential information, to ensure compliance with privacy legislation (PHIPA and FIPPA), and maintain accurate records in both electronic and paper formats. Strong communicator adept at supporting cross-functional teams and delivering high-quality service in regulated, fast-paced settings.
Known for collaboration, adaptability, and delivering results in dynamic environments. Reliable team player with excellent communication and problem-solving abilities.
Seeking to leverage these skills as a Human Resources Clerk at Manitoulin Health Centre.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Health Records Clerk
Manitoulin Health Centre
2022 - Current
- Convert paper documents into digital format by scanning, uploading, and indexing them into electronic charts to ensure patient records are well-organized and easily accessible
- Implemented a new document processing procedure that reduced document retrieval times and increased overall productivity
- Trained Health Records Clerks on new workflow, fostering a culture of accuracy and efficiency within the department
- Review charts for completeness and accuracy, and coordinate with clinical teams to resolve missing or incomplete documentation
- Assist with record retention and destruction in accordance with legal and hospital policies
- Use hospital software and office equipment, including EMR and Ministry systems, to efficiently manage records
- Assist in preparation of medical records to release to other medical facilities requesting patient history and information
- Verify accuracy of patient information in medical records
- Maintain accurate and compliant patient health records in electronic and paper formats, following PHIPA and hospital policies
Owner
ServiceOntario, Private Office
2020 - 2025
- Manage HR administration including scheduling, and employee record-keeping in compliance with privacy and employment standards
- Deliver government services such as driver's license renewals, health cards, and other vital records, ensuring accuracy and regulatory compliance
- Handle confidential personal and employee information, maintaining strict adherence to Provincial privacy legislation and data security protocols
- Liaise with Service Ontario manager and front-line staff to uphold service quality, accessibility, and customer satisfaction standards
- Oversee employees are managing daily business operations including financial reconciliation, inventory management, transaction compliance and, facility maintenance
- Communicate effectively with government officials, employees, and customers to resolve inquiries, and solve complex issues as needed
- Submit quarterly reports, participate in stock audits, assist in improving employee compliancy rates, schedule continuing employee training both in person and on-line
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed
- Prepared a business plan with intent in order to secure the tender bid
Owner/Photographer
Freshwater Studios
2008 - 2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Coordinated, photographed, edited and delivered wedding and portrait sessions in a timely manner
- Created my own searchable naming system, (digital asset management), to organize and digitally archive over 50,000 images, and implemented a file retention method for client files
- Created marketing copy, promotional materials and managed social media accounts
- Managed bookkeeping, sales and purchasing
- Provided additional services including digital restoration and album design
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
Digital Content Manager
Manitoulin Chrysler
2016 - 2020
- Responsible for all social media (Instagram & Facebook), accounts for Manitoulin Chrysler, Manitoulin Storage and, Carwash/Laundromat
- Photographed all new and used vehicles for sale, as well as special events and marketing materials
- Maintained Manitoulin Chrysler website to ensure the vehicle availability and pricing accuracy
- Researched various automotive information in order to write interesting content for website and social media platforms
- Traveled to attend several dealership meetings, conferences and workshops, including Google, Think Auto for professional growth
- Liaised with Manitoulin Expositor to prepare weekly classified ads
- Performed additional administrative tasks as needed
Rate Audit Clerk
Manitoulin Transport
2016 - 2016
- Compiled freight rates and other transportation charges according to
rate guidelines and regulations - Met daily, weekly and monthly deadlines
- High attention to detail to maintain pricing accuracy
- Productively completed tasks within a team environment in order to
meet the required bill standards
Library Technician
Renfrew County District School Board
2013 - 2016
- Assisted patrons in locating materials and using research databases, enabling them to conduct research more effectively
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library
- Performed routine maintenance on equipment as needed, reducing downtime due to malfunctions or disrepair
- Solely responsible for all library management tasks such as
- acquisitions/collection management, cataloguing, circulation, reference both teachers and students, and technical support
- Collaborated with library colleagues and the Digital Library Coordinator to develop the new online resource collection
- Organized special events and guest speakers
Education
Library & Information Management
Algonquin College
Ottawa, ON01-2013
Photography
Algonquin College
Ottawa, ONSkills
Record/File Management
Document Preparation & Compliance Reporting
Data Entry / Accuracy
Information Verification
Scanning and Archiving
Resource Management
Administrative Support
Teamwork/Collaboration
Customer Service
Problem Resolution
Microsoft Word/Excel
Technical Support
Typing Speed 60/wpm
Social media strategies
Certification
- Student Recognition Award, Algonquin College, 2013
- FujiFilm "Best in Show" Student Exhibition, Algonquin College, 2005
Timeline
Health Records Clerk
Manitoulin Health Centre
2022 - Current
Owner
ServiceOntario, Private Office
2020 - 2025
Owner/Photographer
Freshwater Studios
2008 - 2022
Digital Content Manager
Manitoulin Chrysler
2016 - 2020
Rate Audit Clerk
Manitoulin Transport
2016 - 2016
Library Technician
Renfrew County District School Board
2013 - 2016
Library & Information Management
Algonquin College
Photography
Algonquin College
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