Danielle Rizk B.C. H.I.S
Windsor,ON
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
11
11
years of professional experience
Work History
Owner Hearing Instrument Specialist
Windsor Family Hearing
Windsor, Ontario
03.2018 - Current
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
- Managed administrative tasks associated with the provision of services.
- Recommended appropriate accessories that may improve performance or satisfaction with amplification solution.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Maintained records related to patient visits including data entry into practice management software systems.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
- Participated in continuing education activities related to best practices in the field of Hearing Instrument Specialty Care Services.
- Utilized specialized equipment such as real ear measurement systems during fittings and adjustments.
- Collaborated with audiology staff members to ensure quality patient care was provided throughout all stages of service delivery.
- Assisted in the design, fabrication and repair of custom earmolds and devices as needed.
- Adhered to federal regulations regarding standards for dispensing and fitting hearing instruments.
- Maintained inventory levels for supplies used in the dispensing process.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Created marketing materials that communicated features, benefits of available products, services.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Developed relationships with other healthcare professionals to ensure continuity of care for patients.
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Promoted business and capitalized on sales opportunities to maximize revenue.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Performed careful fittings to maximize client comfort and device effectiveness.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Properly programmed hearing aids using computers and surround sound systems to simulate background noise.
- Demonstrated assistive listening devices to clients.
- Modified impressions for earmolds and hearing aid shells.
- Administered air conduction, bone conduction, and speech audiometry tests to patients.
- Analyzed current literature from professional organizations and conferences to stay current with developments in audiology.
- Counseled patients and families on communication strategies to cope with hearing loss.
Chair AHIP, Internship, Membership and Secretary
Association of Hearing Practitioners
Toronto, Ontario
05.2018 - 05.2025
- Ensured compliance with legal requirements relating to corporate governance practices.
- Facilitated collaborative discussion among Board members during meetings to promote consensus-based decision making.
- Maintained accurate records of all board proceedings, including minutes from meetings.
- Provided guidance on strategic planning initiatives for long-term growth opportunities.
- Assisted in the recruitment process for new directors, including interviewing prospective candidates.
- Executed on-time, under-budget project management to adhere to project road map.
- Implemented strategic offerings to enhance the internship program by rewriting the program in full. .
- Signed and approved budgets for new funding and program initiatives.
Hearing Instrument Specialist
Hear for Life
Windsor, Ontario
01.2014 - 01.2018
Education
Diploma - Hearing Instrument Specialist
Grant MacEwan University
Edmonton, AB09-2015
Skills
- Diagnostic evaluations
- Hearing aid programming
- Patient education
- Communication strategies
- Assistive technology
- Practice management software
- Collaborative teamwork
- Technical support
- Assistive device troubleshooting
- Sales promotion
- Practice management
Affiliations
- Mother
- Marathon runner
- Coach for Volleyball and Soccer (kids)
Languages
French
Professional
Timeline
Chair AHIP, Internship, Membership and Secretary
Association of Hearing Practitioners
05.2018 - 05.2025
Owner Hearing Instrument Specialist
Windsor Family Hearing
03.2018 - Current
Hearing Instrument Specialist
Hear for Life
01.2014 - 01.2018
Diploma - Hearing Instrument Specialist
Grant MacEwan University
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