Summary
Overview
Work History
Skills
References
References
Timeline
Generic

Danielle Ratliff

Felton

Summary

Highly driven administrative professional with a proven ability to set priorities and excel in fast-paced environments while managing multiple projects and responsibilities. Recognized for exceptional organizational, communication, and interpersonal skills, with a passion for building and maintaining strong community relationships.

Overview

15
15
years of professional experience

Work History

Office Manager / Advertising Sales

GoodTimes
Santa Cruz
03.2023 - Current
  • Oversee daily office operations and facility management for a busy media company.
  • Serve as Account Executive for print and digital advertising sales across multiple weekly community newspapers.
  • Provide administrative support and act as traffic coordinator between clients, account representatives, management, and production teams.
  • Coordinate and serve as on-site contact for company events, ensuring smooth execution.
  • Manage social media giveaways and promote special events to increase community engagement.

Guest Experience Specialist

1440 Multiversity
Scotts Valley
09.2022 - 02.2023
  • Delivered high-level concierge service for a nonprofit retreat and learning center.
  • Acted as primary liaison between guests and faculty, ensuring a seamless experience.
  • Captured and provided digital photo content for social media and daily newsletters to promote programming.

Showroom Manager / Design Consultant

Valet Custom
Campbell
04.2021 - 09.2022
  • Managed showroom operations for a custom cabinetry company, qualifying leads and booking appointments for designers and sales associates.
  • Coordinated executive calendars and maintained vendor relationships.
  • Drafted and oversaw vendor contracts to ensure quality partnerships.
  • Designed and maintained showroom displays and product staging to optimize client experience.

Event Coordinator / Administrative Liaison

San Jose Downtown Association
San Jose
03.2015 - 11.2019
  • Planned and promoted large-scale downtown events, ensuring community engagement and compliance with regulations.
  • Coordinated board and committee meetings, preparing agendas and managing follow-ups.
  • Maintained membership and vendor databases, handled renewals, and strengthened community outreach.
  • Negotiated trade contracts, secured event permits, and coordinated staffing and volunteers.
  • Directed event setup, vendor management, and traffic control on-site.
  • Oversaw creation, management, and distribution of event marketing materials, including social media campaigns.

Administrative / Operations Coordinator

RGA
San Jose
11.2010 - 02.2015
  • Managed day-to-day operations for an interior architecture and design firm.
  • Provided executive and team administrative support, including complex calendar management.
  • Organized vendor presentations and lunch-and-learn sessions.
  • Planned and executed company events and off-site activities.

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Google G-Suite
  • Proficient in using Zoom, WebEx, Microsoft Teams, Google Meet for virtual collaboration
  • Office administration
  • Vendor management
  • Event planning
  • Advertising sales
  • Social media marketing
  • Project coordination
  • Community engagement
  • Budgeting and forecasting
  • Administrative support
  • Training and coaching
  • Effective communication
  • Time management
  • Team collaboration
  • Adobe Acrobat
  • DocuSign
  • Dropbox
  • FileMaker Pro/Pre1
  • Opera
  • Salesforce
  • SurveyMonkey

References

Available upon request.

References

References available upon request.

Timeline

Office Manager / Advertising Sales

GoodTimes
03.2023 - Current

Guest Experience Specialist

1440 Multiversity
09.2022 - 02.2023

Showroom Manager / Design Consultant

Valet Custom
04.2021 - 09.2022

Event Coordinator / Administrative Liaison

San Jose Downtown Association
03.2015 - 11.2019

Administrative / Operations Coordinator

RGA
11.2010 - 02.2015
Danielle Ratliff