Danielle Ratliff
Felton
Summary
Highly driven administrative professional with a proven ability to set priorities and excel in fast-paced environments while managing multiple projects and responsibilities. Recognized for exceptional organizational, communication, and interpersonal skills, with a passion for building and maintaining strong community relationships.
Overview
15
15
years of professional experience
Work History
Office Manager / Advertising Sales
GoodTimes
Santa Cruz
03.2023 - Current
- Oversee daily office operations and facility management for a busy media company.
- Serve as Account Executive for print and digital advertising sales across multiple weekly community newspapers.
- Provide administrative support and act as traffic coordinator between clients, account representatives, management, and production teams.
- Coordinate and serve as on-site contact for company events, ensuring smooth execution.
- Manage social media giveaways and promote special events to increase community engagement.
Guest Experience Specialist
1440 Multiversity
Scotts Valley
09.2022 - 02.2023
- Delivered high-level concierge service for a nonprofit retreat and learning center.
- Acted as primary liaison between guests and faculty, ensuring a seamless experience.
- Captured and provided digital photo content for social media and daily newsletters to promote programming.
Showroom Manager / Design Consultant
Valet Custom
Campbell
04.2021 - 09.2022
- Managed showroom operations for a custom cabinetry company, qualifying leads and booking appointments for designers and sales associates.
- Coordinated executive calendars and maintained vendor relationships.
- Drafted and oversaw vendor contracts to ensure quality partnerships.
- Designed and maintained showroom displays and product staging to optimize client experience.
Event Coordinator / Administrative Liaison
San Jose Downtown Association
San Jose
03.2015 - 11.2019
- Planned and promoted large-scale downtown events, ensuring community engagement and compliance with regulations.
- Coordinated board and committee meetings, preparing agendas and managing follow-ups.
- Maintained membership and vendor databases, handled renewals, and strengthened community outreach.
- Negotiated trade contracts, secured event permits, and coordinated staffing and volunteers.
- Directed event setup, vendor management, and traffic control on-site.
- Oversaw creation, management, and distribution of event marketing materials, including social media campaigns.
Administrative / Operations Coordinator
RGA
San Jose
11.2010 - 02.2015
- Managed day-to-day operations for an interior architecture and design firm.
- Provided executive and team administrative support, including complex calendar management.
- Organized vendor presentations and lunch-and-learn sessions.
- Planned and executed company events and off-site activities.
Skills
- Proficient in Microsoft Office Suite
- Proficient in Google G-Suite
- Proficient in using Zoom, WebEx, Microsoft Teams, Google Meet for virtual collaboration
- Office administration
- Vendor management
- Event planning
- Advertising sales
- Social media marketing
- Project coordination
- Community engagement
- Budgeting and forecasting
- Administrative support
- Training and coaching
- Effective communication
- Time management
- Team collaboration
- Adobe Acrobat
- DocuSign
- Dropbox
- FileMaker Pro/Pre1
- Opera
- Salesforce
- SurveyMonkey
References
Available upon request.
References
References available upon request.
Timeline
Office Manager / Advertising Sales
GoodTimes
03.2023 - Current
Guest Experience Specialist
1440 Multiversity
09.2022 - 02.2023
Showroom Manager / Design Consultant
Valet Custom
04.2021 - 09.2022
Event Coordinator / Administrative Liaison
San Jose Downtown Association
03.2015 - 11.2019
Administrative / Operations Coordinator
RGA
11.2010 - 02.2015
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