Danielle Quenneville
Iroquois,ON
Summary
Registered Practical Nurse skilled in patient care and medical procedures. Known for effective team collaboration and adaptability in fast-paced environments. Strong focus on achieving positive patient outcomes and maintaining high standards in clinical settings. Proficient in wound care, medication administration, and patient assessment with compassionate and reliable demeanor.
Overview
9
9
years of professional experience
Work History
Registered Practical Nurse
Brockville General Hospital
03.2021 - Current
- Maintained accurate documentation of patient information, treatments administered, and observations made during shifts.
- Enhanced patient satisfaction with compassionate, attentive care and effective communication.
- Promoted a safe clinical environment by adhering to infection control guidelines and maintaining proper hygiene standards.
- Monitored vital signs and assessed patients regularly, identifying changes in condition and initiating appropriate interventions.
- Facilitated smooth transitions between shifts through clear communication during handoff reports with colleagues regarding pertinent patient information.
- Reduced medication errors by diligently administering medications according to physician orders and facility protocols.
- Took samples to complete diagnostic and routine assessment tests.
- Administered medications and injections to patients.
- Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport.
- Demonstrated proficiency in various nursing skills such as IV insertion, catheterization, specimen collection, and wound dressing.
- Contributed to a positive work environment by offering support to colleagues as needed.
Customer Service Representative
PetSmart
11.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Personal Support Worker
Chartwell Hartford Retirement Residence
04.2016 - 08.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Esthetician
Renu Spa
08.2016 - 04.2018
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Education
Practical Nursing
St. Lawrence College
Cornwall, ON10-2020
Esthetics
St. Lawrence College
Kingston, ON06-2015
Skills
- Ability to learn skills in a timely manner
- Ability to work in a fast-paced stressful environment
- Work effectively and respectfully with patients and co-workers
- Oral and written communication skills
- Willingness to learn and process new information
- Problem solving and critical decision making
- Medication administration, including oral, intramuscular, subcutaneous, and intravenous
- Catheterization and catheter care, blood draws, IV initiation, PICC care, wound care, NG, NJ and PEG care, and oxygen therapy
Languages
English
Timeline
Registered Practical Nurse
Brockville General Hospital
03.2021 - Current
Customer Service Representative
PetSmart
11.2018 - 03.2021
Esthetician
Renu Spa
08.2016 - 04.2018
Personal Support Worker
Chartwell Hartford Retirement Residence
04.2016 - 08.2018
Practical Nursing
St. Lawrence College
Esthetics
St. Lawrence College
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