Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Putnam

Kitchener,ON

Summary

Highly proactive manager with 6 years of experience in team leadership in the Restaraunt industry. Background includes sales, management and customer service in fast-paced settings. Hardworking, reliable and responsible.

Overview

15
15
years of professional experience

Work History

Restaurant Manager

Howl At The Moon
04.2018 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Bartender

Bobby Obriens
03.2011 - 12.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Boston Pizza
05.2009 - 03.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Preston High School
Cambridge, ON

Completed A Year - Human Services

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Complaint resolution
  • Staff Scheduling
  • Adaptable
  • Team Leadership
  • Reliable and Responsible

Languages

English
Professional Working

Timeline

Restaurant Manager

Howl At The Moon
04.2018 - Current

Bartender

Bobby Obriens
03.2011 - 12.2013

Server

Boston Pizza
05.2009 - 03.2011

High School Diploma -

Preston High School

Completed A Year - Human Services

Conestoga College Institute of Technology And Advanced Learning

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Danielle Putnam