Danielle Polendey
San Diego
Summary
Highly-motivated dental office manager with 10+ years of experience overseeing daily operations in high-volume dental practices. Proven track record in improving office efficiency, managing a team, and providing excellent patient service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Lead
South Coast Endodontics
03.2024 - Current
- Supervise front office operations, ensuring efficient patient flow and exceptional customer service.
- Oversee daily front office operations including but not limited to: Answering incoming calls, scheduling patients, treatment planning endodontics procedures, billing, coordinating treatment with referring practices, and collecting copayments.
- Provided exceptional customer service by greeting guests warmly, answering questions, and handling requests efficiently.
- Collect patient documents and information upon referral.
Dental Office Manager
La Mesa Dental Artistry
09.2016 - 08.2023
- Maintained professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Managed multiple providers schedules including: General Dentists, Hygienists, & Specialists: Periodontists, Endodontists, and Oral Surgeons.
- Treatment planning in all areas of dental: Hygiene, Restorative, Periodontics, Endodontics, and Oral Surgery.
- Boosted revenue by optimizing billing procedures and diligently following up on outstanding claims and patient balances.
- Oversaw billing, sending insurance claims, pre-authorizations, and posting of insurance payments.
- Successfully developed, Implemented, and managed office practices and procedures to optimize patient flow and quality of care.
- Achieved revenue goals with successful management of patient scheduling, account receivables and miscellaneous operations expenses.
- Responsible for recruitment, hiring, firing, and training of high-quality staff to ensure exceptional patient care.
- Managed and supervised staff: Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reviewed and approved employee timecards and time off requests.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Ran daily team huddles and monthly team meetings to facilitate effective communication of daily needs and goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Admin Duties not limited to: Answering phone calls, Scheduling appointments, Greeting and checking in patients, Maintaining clean reception area, collecting, Managing incoming and outgoing mail.
- Monitored inventory and ordered supplies as needed within office's budget.
Treatment Coordinator
Bella Vita Dental
11.2015 - 09.2016
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments from insurance companies.
- Obtained payments from patients and scanned identification and insurance cards.
- Treatment planned for: General restorative procedures, periodontics, endodontics, and oral surgery.
- Answered approximately 60 or more incoming phone calls and emails a day, scheduling appointments, and handling patient inquiries.
- Collaborated closely with general dentists and specialists to develop customized treatment plans tailored specifically to each individual's needs.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other specialists and documented details in patient charts.
- Completed new patient registrations in software to create accurate and comprehensive records.
Dental Assistant & Front Office Assistant
Solana Beach Family Dentist
11.2014 - 10.2015
- Front office administration duties
- Dental assisting duties
Finance Technician
United States Marine Corps
09.2008 - 09.2012
- United States Marine: Finance Technician: Pay Clerk
- Worked in supervisor position leading, delegating, instructing, and working with peers to complete daily tasks.
Customer Service Representative & Cashier
Redners Warehouse Markets
05.2003 - 08.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies, procedures, and customer service best practices.
- Operated a point-of-sale (POS) system to process cash, credit, and EBT transactions accurately and efficiently.
- Handled returns, exchanges, and customer complaints in a professional manner.
- Balanced cash drawer at the beginning and end of each shift.
Education
Kaplan College
Vista, CA07.2015
Skills
- Proficient in Microsoft Office
- Leadership and Management
- Operations management and efficiency
- Computer skills (10 years)
- Dental software proficiency (Dentrix, TDO, Open Dental, Practice Management)
- Employee hiring, training & development
- Excellent customer service
- Insurance Verification
- Scheduling
- Business Development
- Time management (10 years)
- Dental Billing and records
- Negotiation and Conflict Resolution
- Multi-tasking abilities
- Dental Receptionist
- HIPAA
Certification
- Kaplan College-Vista, CA
- July 2015
Timeline
Front Office Lead
South Coast Endodontics
03.2024 - Current
Dental Office Manager
La Mesa Dental Artistry
09.2016 - 08.2023
Treatment Coordinator
Bella Vita Dental
11.2015 - 09.2016
Dental Assistant & Front Office Assistant
Solana Beach Family Dentist
11.2014 - 10.2015
Finance Technician
United States Marine Corps
09.2008 - 09.2012
Customer Service Representative & Cashier
Redners Warehouse Markets
05.2003 - 08.2008
Kaplan College
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