Danielle Picolla
Sacramento
Summary
Dynamic Pharmacy Operations Manager with a strong focus on leadership development and team collaboration. Successfully recruited and trained staff while driving operational strategies that resulted in improved profitability and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
Sacramento
08.2025 - Current
- Directed day-to-day operations by implementing strategies aligned with business plan and profitability goals.
- Recruited, hired, trained, and supervised staff members to enhance departmental performance and service delivery.
- Oversaw the implementation of new technologies such as automated pill dispensers and created policies and procedures to maintain equipment and dispensing accuracy.
- Managed pharmacy activities, including staffing, scheduling, and budgeting, to ensure optimal customer service and operational efficiency.
- Worked closely with store manager to maintain day-to-day operations.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
Senior Pharmacy Technician
Walgreens Boots Alliance
Sacramento
02.2024 - 08.2025
- Maintained inventory levels of pharmaceutical supplies and ensured effective stock rotation to minimize waste.
- Trained and supported junior pharmacy technicians on procedures, enhancing team competency and service quality.
- Procured medications from wholesalers to maintain optimal stock levels, ensuring availability for patient needs.
- Implemented process improvements to streamline operations and reduce waste.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
Certified Pharmacy Technician
Walgreens Boots Alliance
Sacramento
06.2023 - 02.2024
- Managed inventory, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts to maintain accuracy and safety.
- Supported patients by effectively answering medication-related questions, ensuring understanding of their treatment.
- Assisted pharmacists in preparing prescriptions for filling by counting tablets and labeling bottles accurately.
Pharmacy Technician II, Per Diem
UC Davis
Sacramento
05.2022 - 04.2023
- Triage incoming phone calls and prescriptions, tagging for correct departments and escalating therapeutic inquiries to pharmacists for timely resolution.
- Package specialty and refrigerated medications for patient delivery, ensuring compliance with standard operating procedures to maintain medication integrity.
- Reconcile cash registers at end of day and create accurate deposits for hospital cashier to ensure financial accountability.
Pharmacy Technician, Filling
Anderson Brother's Pharmacy
Sacramento
10.2019 - 05.2021
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Pharmacy Technician Float
Safeway
01.2014 - 06.2019
- Assisted customers with prescription inquiries and provided medication information to enhance understanding and adherence.
- Managed inventory levels to ensure timely restocking of pharmaceutical supplies, supporting uninterrupted pharmacy operations.
- Processed insurance claims and resolved billing inquiries to facilitate smooth transactions for customers.
- Maintained cleanliness and organization of pharmacy workspace daily.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
Pharmacy Technician
Owen's Healthcare
Red Bluff
07.2013 - 01.2014
- Managed prescription order pickups, ensuring compliance with documentation standards.
- Accurately processed payments using cash registers and credit card machines, contributing to smooth transaction flow.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Executed housekeeping duties by stocking shelves, organizing merchandise, and maintaining cleanliness in work areas.
Education
Pharmacy Prep - Pharmacy Tech Prep
Yuba College
Marysville, California, CA08-2012
Skills
- Pharmacy management
- Inventory management
- Immunizations
- Budget management
- Workflow optimization
- Team collaboration
- Team building
- Training and mentoring
- Leadership development
- Conflict resolution
- Customer service excellence
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
08.2025 - Current
Senior Pharmacy Technician
Walgreens Boots Alliance
02.2024 - 08.2025
Certified Pharmacy Technician
Walgreens Boots Alliance
06.2023 - 02.2024
Pharmacy Technician II, Per Diem
UC Davis
05.2022 - 04.2023
Pharmacy Technician, Filling
Anderson Brother's Pharmacy
10.2019 - 05.2021
Pharmacy Technician Float
Safeway
01.2014 - 06.2019
Pharmacy Technician
Owen's Healthcare
07.2013 - 01.2014
Pharmacy Prep - Pharmacy Tech Prep
Yuba College