Animals well being
Danielle Pfeifle
Edmonton,Alberta
Summary
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.
Overview
17
17
years of professional experience
Work History
Edmonton Branch Manager
Coffee Connection
3450 91street Edmonton, Alberta
07.2012 - Current
- Answered customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
- Matched purchase orders with invoices and recorded the necessary information.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Interviewed job candidates and made staffing decisions.
- Reordered inventory when it dropped below predetermined levels.
- Planned budgets and authorized payments and merchandise returns.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories once per quarter.
Store Manager
Things Engraved
Edmonton South Locations
09.2010 - 07.2012
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Conducted store inventories once per quarter.
Training and Development
Walmart Canada
South Edmonton
10.2007 - 06.2010
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Developed and facilitated all new-hire orientations.
- Developed and enforced company policy and procedures relating to all phases of human resources activity.
- Facilitated the criminal background check process for new hires.
- Managed the employee rewards programs.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Education
High School Diploma - Human Resources
McEwan University
City of Edmonton, AB2011
Skills
- Detail-oriented
- Dedicated team player
- Customer-oriented
- Excellent customer service skills
- POS systems
- Personnel development
- Customer relations
- Staff training and development
- Customer-oriented
Accomplishments
- Transformed low-performing sales team to top producing group in less than one year, bringing in $[number] in revenue.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Pet sitting small animals and reptiles
Bandit, is a 5 year old head hog I pet sit once or twice a month. Three toe box turtle , as well as a army of frogs.
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Interests
Timeline
Edmonton Branch Manager
Coffee Connection
07.2012 - Current
Store Manager
Things Engraved
09.2010 - 07.2012
Training and Development
Walmart Canada
10.2007 - 06.2010
High School Diploma - Human Resources
McEwan University
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