Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DANIELLE PETTEY

Summary

Dynamic customer service worker who is experienced in leading diverse teams in fast paced environment to achieve company goals. Exceptional customer care professional with 4 years of working in the PCX department. Experienced with picking, staging, and processing online orders. Track record of maintaining accuracy and efficiency in fast-paced environment while ensuring customers receive highest quality products. Utilizes effective communication with team members to ensure customer satisfaction and resolve issues promptly.

Overview

20
20
years of professional experience
1
1
Certification

Work History

PCX Order Picker

Davis Your Independent Grocer
09.2021 - Current
  • Responsible for accurately picking, quality checking, and processing customers online orders.
  • Able to locate and select specific items based on customers orders and preferences.
  • Verify that the correct items, quantities, and high quality items are selected for each order.
  • Enhanced customer satisfaction with timely and accurate order fulfillment, paying close attention to product quality.
  • Efficiently assist team members to meet speed and department targets in fast paced enjoinment.
  • Trained new hires on order picking processes and equipment usage effectively.

Manager/ Supervisor

Mc Donalds
02.2006 - 06.2021
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Maintained clean and safe environment, including in the restaurant dinning room,kitchen, bathrooms, building exterior, parking lot, and sidewalk.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Trained staff on procedures and company services.
  • Cross-trained existing employees to maximize team agility and performance.
  • Supervised up 20 employees during shifts by monitoring activities, coaching and offering hands-on support.

Enhanced Staff/ Personal Support Worker

Compass Early Learning and Care
01.2018 - 11.2018
  • Worked one on one with disabled child within child care setting.
  • Provided total personal care such as dressing, toileting, and personal hygiene needs.
  • Performed all ambulation, positioning, and transferring child in and out of wheelchair.
  • Assisted with the delivery of activities to enhance the physical, social, emotional, and intellectual development of the child.
  • Administered medication as directed by physician.

Personal Support Worker

CBI Home Health
08.2015 - 01.2018
  • Assist patients with personal care tasks of daily living, including meal preparation, feeding (including special diets), dressing, skin care, hair care, mouth care, bathing, bladder and bowel care, basic wound care, and assist with medications.
  • Assists with ambulating and mobilization of patient.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Performs house keeping tasks.
  • Able to recognize and report safety concerns or equipment malfunction and acts accordingly to meet the safety and the protection needs of the patient.
  • Able to communicate with appropriate sources in response to emergency.
  • Observes, documents and reports any emotional or physical changes in the patients condition to the patient care.

Education

Certificate - Personal Support Worker

E.A. Lovell School
3 2013

Diploma - Esthetician

Fleming College
7 2010

Skills

  • Excellent verbal and written communication
  • Dedicated team player
  • Confident and effective leader
  • Organized multi-tasker
  • Excellent time management skills
  • Effective problem solver
  • Fast and efficient service worker
  • Thrives under pressure
  • Adherence to high customer service standards
  • Proficient in cash management and point of sale (POS) system operation

Languages

English

Certification

  • Smart Serve
  • First Aid/CPR Certified
  • Food Handler Training Certificate
  • Personality Dimensions Introductory Workshop
  • Attended the PSW Workshop- Living with Dementia
  • Gentle Persuasive Approaches in Dementia Care Certificate of Participation

Timeline

PCX Order Picker

Davis Your Independent Grocer
09.2021 - Current

Enhanced Staff/ Personal Support Worker

Compass Early Learning and Care
01.2018 - 11.2018

Personal Support Worker

CBI Home Health
08.2015 - 01.2018

Manager/ Supervisor

Mc Donalds
02.2006 - 06.2021

Diploma - Esthetician

Fleming College

Certificate - Personal Support Worker

E.A. Lovell School

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DANIELLE PETTEY