Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Peterson

Lakeside

Summary

Proven leader and dedicated team player with extensive experience at Denny's Restaurant, adept at elevating guest experiences through exceptional service and efficient cash handling. Skilled in training staff and enhancing customer satisfaction, significantly contributing to repeat business. Expertise in maintaining high hygiene standards and managing high-volume periods with grace.

Overview

13
13
years of professional experience

Work History

Server

Dennys Restaurant
03.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server Manager

Dennys Restaurant
04.2012 - 04.2020
  • Trained staff to uphold high customer service standards for increased repeat business.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

Server

Dennys Restaurant
12.2011 - 04.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

GED -

Iowa Western Community College
Council Bluffs, IA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Suggestive selling

Timeline

Server

Dennys Restaurant
03.2021 - Current

Server Manager

Dennys Restaurant
04.2012 - 04.2020

Server

Dennys Restaurant
12.2011 - 04.2012

GED -

Iowa Western Community College

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Danielle Peterson