Danielle Perry
St. Thomas,Canada
Summary
Accomplished management professional with extensive experience in district-level operations. Proven success in driving operational excellence, achieving business goals, and improving profitability. Skilled in team development, engagement, and performance, with a focus on fostering a positive work environment. Adept at optimizing processes, coaching teams, and implementing solution-based leadership to deliver measurable results and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Store Manager
Penn-London
03.2024 - Current
- Spearheaded the operations of a high-performing store on track to achieve Triple A status, with a sales target of $1.8 million
- Managed and motivated a team of15+ employees, fostering a collaborative and results-driven environment
- Implemented strategic sales initiatives and training programs to ensure continuous growth, contributing significantly to meeting and exceeding store performance goals
- Oversaw day-to-day store operations, including inventory management, customer service, and merchandising, ensuring a seamless shopping experience
- Consistently achieved an impressive95% customer satisfaction rating through proactive leadership and exceptional customer service, as reflected in customer feedback surveys
- Continuously monitored team performance, providing feedback and coaching to drive productivity and maintain a positive workplace culture
- Focused on achieving sales targets through effective product placement, customer engagement, and promotional strategies
Program Coordinator
Brand Momentum, Mississauga
05.2023 - 03.2024
- Collaborated with clients to develop and established reasonable objectives that exceed business goals
- Implemented an employee recognition program, using industry leading software that is sent direct to the client
- Act as a liaison between clients and fellow DMs, to actualize strategies for improving the needs of the business
District Manager
Brand Momentum, Mississauga
10.2021 - 03.2024
- Cultivate and direct a team of30+ individuals, through an environment of open communication, performance management and applying developmental strategies for all team members within my district
- Developed and implemented training processes enforcing multi-party accountability, individually geared coaching and stronger management follow-ups
- Monitored customer buying trends, market conditions and competitor actions, to adjust strategies and achieve sales goals
- Collaborate with fellow DMs discussing current market conditions, market strategies and developing actionable plans to support business growth
Territory Manager
Brand Momentum, Mississauga
02.2020 - 10.2021
- Managed18 merchandisers supporting vendor owned and managed consumer goods, within top banners
- Implemented an ABC sales strategy within my territory, allowing my team to establish a strong mixed network of in store management, Market Leaders, Regional managers and Divisional heads
- Growing sales by over25%, within my first year
- Created and implemented a banner specific sales sheet, highlighting top performing items, regional top performers and similar market comparisons
- Established /reviewed/updated territory boundaries and routes to maximize service while effectively controlling expenses
- Conducted regular store audits ensuring compliance with client standards and achieving98% business compliance
- Earned the lowest turnover on the program in2021
Store Manager
Urban Barn, London
05.2019 - 02.2020
- Maximized team productivity through driven motivational leadership, setting clear performance expectations and providing validation through positive reinforcement
- Collaborated with the CHRO and CSM to create an in store training program supporting the custom furniture business
- Allowing us to better identify weaknesses in service, resulting in a20% reduction in customer complaints
Store Manager
Bouclair, Kitchener/Waterloo
07.2011 - 05.2019
- Managed a team of25+ associates within Kitchener, Waterloo locations
- Grew YTD gross sales by over30%, with an SPH savings of over15%
- Earned the company an average of4,000,000 in revenue a year, receiving a letter of recognition from the CEO
- Managed multiple store renovations and the opening of new locations
- Created and implemented a leadership development program within my company
- Streamlined inventory management processes within my location, reducing shrink cost by11%
Education
Business Marketing Degree -
Conestoga College
05.2011
Health Office Administration - undefined
Conestoga College
06.2009
Skills
- Proactive, Solution-Based Leadership
- Motivated Trainer and Mentor
- Strategic Planning & Business Sales Proficiency
- Customer-Centric Focus
- Team Building & Staff Development
- Advanced MS Office Suite & Google Workspace
- Inventory & Operations Management
- Data Analysis and Reporting
- Time Management and Multitasking
- Conflict Resolution and Negotiation
Timeline
Store Manager
Penn-London
03.2024 - Current
Program Coordinator
Brand Momentum, Mississauga
05.2023 - 03.2024
District Manager
Brand Momentum, Mississauga
10.2021 - 03.2024
Territory Manager
Brand Momentum, Mississauga
02.2020 - 10.2021
Store Manager
Urban Barn, London
05.2019 - 02.2020
Store Manager
Bouclair, Kitchener/Waterloo
07.2011 - 05.2019
Health Office Administration - undefined
Conestoga College
Business Marketing Degree -
Conestoga College
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