DANIELLE PEREZ
Menifee
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Well versed in operational procedures and team management. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Taco Bell
French Valley, CA
05.2025 - 12.2025
- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored team members on customer service and operational procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Implemented quality control measures to enhance food safety and presentation standards.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Panda Express
Temecula, California
04.2024 - 08.2024
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Scrubbed and polished counters to remove debris and food.
- Processed payments on cash register and counted back bills and change to patrons.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Hostess
Olive Garden
Menifee, California
01.2024 - 04.2024
- Monitored dining area to assess server capacity and estimate wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests upon arrival and escorted them to their tables.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Provided excellent customer service by addressing customer needs promptly.
- Answered telephone to provide dining information and take reservations.
- Greeted guests warmly upon arrival, seating them promptly.
Student Parking Assistant
Long Beach City College
Long Beach, California
02.2023 - 08.2023
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Trained new employees on proper operations and safety protocols.
- Monitored parking area for safety, security and general customer concerns.
- Performed minor repairs on equipment such as ticket machines, automated gates.
- Inspected vehicles for handicap placards or license plates to verify eligibility for designated parking areas.
- Patrolled assigned areas regularly to identify any suspicious activity or illegal parking violations.
- Verified validations from local businesses prior to allowing free parking access to customers.
- Provided customer service and information, answered questions and gave directions.
- Enforced parking regulations by issuing citations for violations.
Education
Business -
Long Beach City College
Long Beach, CABusiness
Mt. San Jacinto College
San Jacinto, CASkills
- Dependable and Responsible
- Team Building
- Excellent Communication
- Teamwork and Collaboration
- Organization and Time Management
- Multitasking Abilities
- Attention to Detail
- Eagerness to Learn
- Energetic and Outgoing
- Employee training
- Staff management
- Staff motivation
Timeline
Shift Supervisor
Taco Bell
05.2025 - 12.2025
Crew Member
Panda Express
04.2024 - 08.2024
Hostess
Olive Garden
01.2024 - 04.2024
Student Parking Assistant
Long Beach City College
02.2023 - 08.2023
Business
Mt. San Jacinto College
Business -
Long Beach City College