Self driven professional with experience working with a diverse clientele within a fast paced environment. Thorough understanding of branch banking and policies.
Overview
16
16
years of professional experience
Work History
Personal Banker
TD Canada Trust
Courtenay, BC
06.2016 - Current
Hired on as Bank Teller to gain basic understanding of the company, protocols and industry as a whole.
Promoted to Personal Banking Associate in 2017 and then again in 2018 to Personal Banker.
Educate clients on various financial matters and provide professional recommendations on investment opportunities, products and services based on the needs of each client.
Go through complex screening process with clients to determine lending eligibility
Engage in difficult conversations regarding portfolio performance, cash flow needs and credit worthiness
Guide clients with home financing needs as well as unsecured lending such as: consolidation loans, credit cards and lines of credit.
Open business accounts and facilitate business lending.
Assist with estate planning and disbursements.
Exceed sales targets by employing consultative sales tactics and superior customer care.
Hair Stylist
Extreme Ends, Black 2 Blonde and Canvas Hair Salon
BC
10.2009 - 06.2018
Delivered exceptional hair cutting and coloring services, ensuring client satisfaction and repeat business.
Mentored junior stylists, fostering skill development and promoting best practices in hairstyling techniques.
Collaborated with team members to implement new trends and styles, enhancing service offerings and client experiences.
Utilized advanced tools and techniques to create customized hairstyles that aligned with client preferences and industry trends.
Education
Canadian Securities Course -
Canadian Securities Institute
08.2022
Investment Funds In Canada (IFC) -
Canadian Securities Institute
07.2018
High School Diploma -
Father Lacombe High School
Calgary, AB
06.2005
Skills
Attentive listening
Critical thinking
Ability to make decisions
Caring, understanding and empathetic
Writing and verbal communication
Complex financial knowledge
Goal oriented
Timeline
Personal Banker
TD Canada Trust
06.2016 - Current
Hair Stylist
Extreme Ends, Black 2 Blonde and Canvas Hair Salon