Danielle Nicole Ortiz
Paramount
Summary
Goal oriented and energetic doctor’s assistant and receptionist with experience in high-volume settings. Bringing to your organization enthusiasm, dedication, reliability and the desire to utilize and strengthen my skills while maintaining the highest quality of patient care and customer service.
Overview
9
9
years of professional experience
Work History
ER Doctor's Assistant
California Animal Specialty and Emergency Hospital
Anaheim
08.2024 - Current
- Triage patients, communicate with clients to gather and document patient medical histories
- Go over discharges, paperwork, and medications to go home
- Create and present estimates to clients
- Create treatment sheets per doctor's instructions
- Collaborated with technicians to ensure optimal patient care.
- Maintain daily tasks: Lab results, call back and updates, entering charges, Ezyvet, Smart flow, etc.
Customer Service Representative
ACCESS Animal Specialty and Emergency
Pasadena
05.2022 - 07.2024
- Answering incoming calls, message taking.
- Triage incoming requests, incoming ER cases.
- Knowledge of emergency and specialty veterinary medicine, financial skills, and an empathetic and highly diplomatic approach to client interactions.
- Critical thinking skills and a solutions-based approach are essential elements for success in this role.
- Prior experience with handling complex client financial transactions in an Emergency Veterinary setting.
Pet Therapy Assistant/Physical Therapy Aide
CARE California Animal Rehabilitation
Los Angeles
04.2020 - 05.2022
- Aiding doctors in collecting samples, assisting with treatments including acupuncture, hydrotherapy, physical therapy, using laser therapy and pulsed signal therapy.
- Assessing client’s conditions; pain, gait deviations, and lameness.
- Developing and coordinating care plans and performing therapy sessions with clients and animals.
Reception/Doctor and Tech Assistant, Kennel Attendant
Monrovia Animal Medical Center
Monrovia
11.2018 - 04.2020
- Checking in and out clients in a 'boutique style' one doctor practice.
- Maintaining a positive attitude, patience, friendly personality, and compassion for animals and their owners.
- Answering high volume phone lines, digital client interface management, helping clients in person, record keeping, scheduling appointments, managing payments.
- Managing animal care for hospitalized and boarding pets in need of special diets, medications, additional medical care, cleaning, etc.
Reception/Tech Assistant
Vet Villa
South Pasadena
11.2017 - 11.2018
- Enter histories, client communications and TPR into patient record.
- Receive and check in all appointments with a curbside and handsfree protocol.
- Assist with client call backs to interpret the result or assist in answering client questions.
- Dispense and explain medications thoroughly.
- State of the art general practice with a board-certified internist, board-certified cardiologist, soft tissue surgeon and orthopedic surgeon frequently on hand.
ER Reception
VCA Animal Specialty Group
Los Angeles
12.2016 - 12.2017
- Greet and check in clients in correspondence to specialty appointments or emergencies.
- Maintain and update electronic and physical client files – uploading any medical records and documents to proper location.
- Performing initial triage of walk-in emergencies and paging for proper assessments.
- Discussing and completing necessary forms – consent to hospitalize and treat, sedation, euthanasia and DOA.
- Handle all euthanasia and DOA sensitively and professionally.
- Generate and present treatment plans and estimates based on Doctor’s recommendations.
- Handle discharges and explain at home care and prescriptions.
- Schedule appointments with corresponding doctors/departments.
- Take in all forms of payment, balancing register and completing closing procedure.
Skills
- Veterinary medicine terminology
- Organizational skills
- Prioritization skills
- Time management
- Attention to detail
- Verbal communication skills
- Reading comprehension
- Medical documentation
- Emotional intelligence
- Care Credit
- Scratch Pay
- EZYVet
- Avimark
- Cornerstone
- Smart Flow
Timeline
ER Doctor's Assistant
California Animal Specialty and Emergency Hospital
08.2024 - Current
Customer Service Representative
ACCESS Animal Specialty and Emergency
05.2022 - 07.2024
Pet Therapy Assistant/Physical Therapy Aide
CARE California Animal Rehabilitation
04.2020 - 05.2022
Reception/Doctor and Tech Assistant, Kennel Attendant
Monrovia Animal Medical Center
11.2018 - 04.2020
Reception/Tech Assistant
Vet Villa
11.2017 - 11.2018
ER Reception
VCA Animal Specialty Group
12.2016 - 12.2017