Danielle Oliva
Oakland
Summary
Dynamic professional with extensive experience at UPS, specializing in team leadership and compliance management. Proven expertise in patient care coordination and logistics operations, ensuring safety and efficiency. Skilled in training staff and resolving conflicts, fostering a collaborative environment while upholding high service delivery standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Aide
FirstLight Home Care
Danville
09.2023 - Current
- Companion care
- Memory care
- Assist with meals and hygiene
- Meal prep
- Medication reminders
- Light housecleaning
- Facilitated daily living tasks for clients
- Assist with transfers
- Provided standby assistance to prevent falls during mobility
Shipping Lead
RK Logistics Group
Fremont
12.2019 - 07.2023
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Partnered with representatives from different carriers to arrange material shipments.
- Provide training in all areas of the shipping department to new hires.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identify issues, analyze information, and provide solutions to problems.
- Provide excellent service to all customers while handling challenges with ease.
- Maintained courteous and effective work relationships with team members and carriers.
Supervisor
UPS
San Ramon
11.2011 - 08.2019
- Supervised daily operations to ensure efficient package handling and delivery.
- Coordinated workflow among staff to optimize productivity during peak periods.
- Trained and mentored team members on safety protocols and operational procedures.
- Ensured compliance with OSHA and UPS regulations by managing load lines and upholding safety standards for loaders.
Education
High school or equivalent -
Skills
- Patient care coordination
- Patient record management
- Medication administration
- Infection control practices
- Patient care techniques
- Electronic health records
- Home health logistics
- Compassionate communication
- Conflict resolution
- Training and development
- Leadership skills
- Team leadership
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Organization and prioritization
- Logistics coordination
- Shipping and receiving
- Shipping operations
- Order fulfillment
- Delivery scheduling
- Shipment inspection
- Labeling accuracy
- Documentation handling
- Shipment verification
- Carrier selection
- Shipment checks
- Shipping documentation
- Hazardous materials handling
- Inventory counts
- Employee coaching
- SAP
- Data analysis
- Transportation planning
- Verbal and written communication
- Critical thinking
- Shipping and receiving
- Export compliance regulations
- Export compliance regulations
Certification
- 49CFR/IATA certified, 08/01/21, 08/31/26, Certified to ship certain HAZMAT/dangerous goods.
- Driver's License
Timeline
Home Health Aide
FirstLight Home Care
09.2023 - Current
Shipping Lead
RK Logistics Group
12.2019 - 07.2023
Supervisor
UPS
11.2011 - 08.2019