Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Interests
Timeline
Generic

Danielle O'Connor

San Jose

Summary

Working in customer service as a manager has cultivated a strong sense of responsibility and trained me to lead, train, and help others. I learned about taking on multiple tasks at once, the importance of working as a team, and responding to stressful situations. I am hardworking and have a positive attitude. I have used what I have learned in customer service in many aspects in my life and I am excited to take my skills to anywhere I may be employed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Life Insurance Sales Agent

Bankers Life
03.2025 - 05.2025
  • Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
  • Collaborated with underwriting team to expedite policy approvals, delivering quick turnaround times for clients while maintaining strict adherence to industry guidelines.
  • Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
  • Stayed current on industry trends and regulations to provide accurate information to clients and maintain a competitive edge in the market.
  • Ensured the highest level of ethical conduct and professionalism in all client interactions, fostering trust and credibility within the community.
  • Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.

Barista

Dutch Bros
01.2025 - 04.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.

Assistant Store Manager

Ross Dress for Less
03.2024 - 11.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Shift Leading Manager

QSR Enterprises McDonald’s
06.2017 - 02.2024
  • Company Overview: McDonald’s restaurant address: North Olmsted, OH 44070
  • Office phone number: (440) 657-5444
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

North Olmsted High School
North Olmsted, OH
06.2021

Skills

  • Ethical practices
  • Policy customization
  • Prospecting clients
  • Financial planning
  • Needs assessment
  • Closing sales
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cleanliness
  • Exceptional customer service
  • Retail operations
  • Staff training and development
  • Staff management

Certification

I have been ServSafe certified.

LANGUAGE

English

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Offering time and support to shelters for the homeless, women, and animals
  • Gym Workouts
  • Fashion
  • Photography
  • Acting and Theater
  • Music

Timeline

Life Insurance Sales Agent

Bankers Life
03.2025 - 05.2025

Barista

Dutch Bros
01.2025 - 04.2025

Assistant Store Manager

Ross Dress for Less
03.2024 - 11.2024

Shift Leading Manager

QSR Enterprises McDonald’s
06.2017 - 02.2024

High School Diploma -

North Olmsted High School

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Danielle O'Connor